What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?

We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure smooth operations across various systems and platforms. This is a long-term contract position offering the opportunity to work in a dynamic environment and contribute to the success of both on-site and remote teams.

Responsibilities:
• Deliver Tier 1-2 technical support for macOS and Windows systems, with a focus on a Mac-dominant environment.
• Effectively manage and resolve support tickets using ServiceNow.
• Utilize Jamf to administer and maintain macOS endpoints.
• Provide technical assistance to the New York office and remote teams.
• Collaborate with IT leadership and cross-functional teams to enhance service consistency.
• Uphold high standards of customer service while addressing technical issues promptly and efficiently.
• Proficiency in Active Directory.
• Strong knowledge of Microsoft Windows 10.
• Ability to perform basic troubleshooting across various systems.
• Familiarity with managing Service Desk tickets.
• Experience working with Microsoft Windows platforms.
• Excellent communication and problem-solving skills.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Salary : $20 - $23

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