Help Desk Analyst III

We are looking for a skilled Help Desk Analyst III to join our team. You will provide technical support and assistance to customers, ensuring their software, hardware, and computer systems function effectively. This position is ideal for someone who excels in troubleshooting, customer communication, and has a strong technical background.

Responsibilities:

• Train team members on diagnosing and resolving technical issues effectively.

• Develop, revise, and maintain training manuals for hardware and software updates.

• Create and update knowledge articles to assist with common technical challenges.

• Identify and resolve system malfunctions and other technical problems.

• Follow up with customers to confirm issue resolution and satisfaction.

• Install or update software to address functionality issues.

• Utilize remote access tools to modify and repair client hardware or software.

• Conduct diagnostic tests to pinpoint technical concerns and provide solutions.

• Collaborate with customers to deliver clear guidance and support

• Proficiency in Microsoft systems and applications.
• Familiarity with ServiceNow and its functionalities.
• Strong ability to troubleshoot and resolve technical issues.
• Comprehensive knowledge of PC hardware and software.
• Experience in network analysis and repairs.
• Excellent communication skills to guide customers through solutions.
• Ability to write and edit manuals and knowledge articles.
• Formal education or training in computer repairs and troubleshooting.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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