Technical Help Desk III (US)

The IT Operations Analyst will support executive leadership and their staff, primarily based out of the St. Paul, MN headquarters, with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills, a high level of professionalism, and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication, technical support, and analytical skills. This role involves collaborating across support teams to troubleshoot issues, gather insights, and maintain knowledge articles, all with the goal of delivering an outstanding executive support experience.

Location:

St. Paul, MN

What you will do:

• Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
  

• Support audio, video, and conferencing technologies for meetings and events

• Develop processes and knowledge base (KB) articles for common issue resolution
  

• Perform root-cause analysis and coordinate with support teams to implement corrective actions
  

• Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
  

• Be ready to support executives and their staff
  

• Conduct site evaluations and risk assessments for executive and board meetings
  

• Support Windows, Mac OS, mobile operating systems, and general IT-related issues

Minimum Qualifications:

• Bachelor’s degree in technical field , or high school diploma/GED with 8 years of equivalent experience

• 4 years of experience

• 1 year of experience in a technical support role

• Experience with audio/visual technology (hardware and software)

• Experience supporting Windows, Mac OS, and mobile operating systems

• Experience supporting Office 365 and similar business applications

• Experience with ticketing systems and adhering to SLAs and OLAs

• Strong customer service skills with a proactive mindset

• Excellent verbal and written communication skills

• Ability to work flexible hours, including occasional evenings and weekends

• Willingness to travel and work off-site
  Immigration sponsorship is not available for this position.

Preferred Qualifications:

• Experience supporting C-suite executives

• Experience leading or mentoring a technical team

• Ability to adapt in a fast-paced, changing environment

• Strong problem-solving skills and ability to work under pressure

• Collaborative, team-oriented mindset

ROLE IS ELIGIBLE FOR CONTRACT TO HIRE

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The pay range that the employer in good faith reasonably expects to pay for this position is $31.46 - 36.46/hr USD

This posting is for an existing vacancy.

Our optional benefits can include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $31 - $36