Help Desk Analyst II

We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.

Responsibilities:
• Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.
• Manage and resolve service desk tickets, ensuring timely and accurate solutions.
• Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.
• Administer and maintain Active Directory, including user account setups and permissions.
• Support the deployment, configuration, and maintenance of Windows 10 systems.
• Collaborate with team members to identify and implement improvements to IT processes and workflows.
• Document resolutions and procedures for common technical issues to streamline future support.
• Conduct routine system checks to ensure optimal performance and security.
• Assist with onboarding new employees by setting up accounts and ensuring proper access.
• Provide clear communication to users regarding issue status and resolution timelines.
• Minimum of 3 years of experience in a help desk or technical support role.
• Proficiency in Active Directory, including account management and troubleshooting.
• Strong knowledge of Windows 10 operating systems and associated configurations.
• Demonstrated ability to perform basic and advanced troubleshooting for software and hardware issues.
• Familiarity with managing service desk tickets and tracking resolutions.
• Excellent communication skills, both written and verbal, to effectively assist users.
• Ability to work independently and collaboratively within a team environment.
• Detail-oriented approach to documenting processes and resolving technical issues.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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