Help Desk Analyst II

We are looking for a skilled Help Desk Analyst II to join our team in Aurora, Colorado. This is a long-term contract position where you will play a vital role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will have strong customer service abilities and a proactive approach to solving technical challenges.

Responsibilities:
• Provide first-level technical assistance for issues related to hardware, software, systems, and printers.
• Respond to incoming Help Desk calls and tickets with prompt and accurate solutions.
• Handle password resets, update user accounts, and assign tickets to appropriate IT staff.
• Configure, maintain, and track company iPads and related assets.
• Manage inventory of PCs and other IT equipment, ensuring accurate records.
• Conduct quality assurance checks on IT equipment prior to deployment.
• Maintain detailed documentation for IT assets and oversee equipment recycling processes.
• Collaborate with the Communication Systems Support Specialist to address specific needs.
• Generate daily reports and perform routine administrative tasks within the IT department.
• Take on additional responsibilities and projects as assigned by IT leadership.
• High school diploma or equivalent is required.
• At least 1 year of experience in administrative or clerical roles.
• A minimum of 3 years of customer service experience, with preference for technical support expertise.
• Strong organizational skills and the ability to resolve issues efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency in Word and Outlook.
• Capability to manage and prioritize tasks in a fast-paced work environment.
• Familiarity with Windows 10 and basic troubleshooting techniques.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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