What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance.
Manage identity, security groups, and device access through Entra ID / Azure Active Directory
Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware.
Provide support for Egnyte file-sharing platform including user access management and sync issues.
Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)
Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching.
Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment.
Monitor and respond to alerts related to endpoint compliance, antivirus, and patching.
Required Skills & Experience
3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues
Strong communication skills and a customer-centric approach to support
Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune
Experience supporting Microsoft Teams Room setups.
Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity
Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access, and patch management)
Experience supporting Egnyte or similar cloud file-sharing platforms.
Familiarity with hybrid environments and VPN configurations a plus
Familiarity with printer and peripheral troubleshooting
Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)
Certifications such as CompTIA A , Network , Microsoft Certified: Modern Desktop Administrator, or similar a plus.
Experience in hybrid or remote-first environments
Ability to document processes and contribute to a shared knowledge base.
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Salary : $65,000 - $80,000