What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
Responsibilities:
• Respond to and resolve technical support requests submitted via the service desk system.
• Troubleshoot and address issues related to Active Directory and Windows environments.
• Provide assistance with Windows 10 setup, maintenance, and problem resolution.
• Diagnose and solve basic IT-related problems to ensure uninterrupted workflow.
• Maintain accurate documentation of technical issues and resolutions.
• Collaborate with team members to improve support processes and enhance user satisfaction.
• Offer guidance and training to end-users to optimize their use of IT systems.
• Monitor and prioritize service tickets to ensure timely resolution.
• Escalate complex issues to higher-level support when necessary.
• Ensure adherence to company policies and standards in all IT support activities.
• Proficiency in Active Directory management and troubleshooting.
• Strong knowledge of Windows 10 operating system.
• Experience with diagnosing and resolving basic IT issues.
• Familiarity with Windows environments.
• Ability to effectively manage and resolve service desk tickets.
• Excellent problem-solving and communication skills.
• Proven ability to work independently and collaboratively within a team.
• Prior experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Salary : $24 - $27