What are the responsibilities and job description for the Director of Support Services position at Robert Half?
We’re seeking a dynamic Director of Legal Support Services to lead and elevate the operational backbone of a growing law firm. This strategic leader will oversee managers responsible for Legal Administrative Assistants, Paralegals, Office Leaders, and Work Product Support teams—ensuring exceptional client service, operational efficiency, and high-quality work product across multiple offices.
This is a high-impact role reporting to the Chief HR Officer and partnering closely with senior leadership. If you thrive on building strong teams, driving process improvements, and shaping the future of legal support services, this opportunity is for you.
What You’ll Do
- Lead & Inspire: Provide strategic direction and day-to-day guidance to managers across diverse legal support functions.
- Drive Excellence: Establish performance standards and foster a client-centric culture.
- Shape Strategy: Develop and execute goals aligned with firm-wide objectives, including talent strategy and operational efficiency.
- Champion Innovation: Implement technology solutions and process improvements to enhance workflows and scalability.
- Develop Talent: Recruit, coach, and retain top-tier leaders while building career progression frameworks.
What We’re Looking For
- Proven experience managing people leaders and multiple departments.
- Prior law firm leadership experience.
- Strong strategic thinking, communication, and problem-solving skills.
- Ability to lead change initiatives and foster collaboration across offices.
Why You’ll Love It Here
- Comprehensive medical, dental, and vision coverage
- Employer-paid life insurance and disability benefits
- Generous PTO and paid leave programs
- Wellness programs, EAP, and caregiving support
- Work-life perks including backup child/elder/pet care and employee discounts
✈ Travel: Some travel required.
Salary : $130,000 - $190,000