Director of Customer Service

Job Title: Director of Customer Service – Medical Device / Healthcare

Location: On-Site | Lower Fairfield County, CT

Compensation: $100,000 – $120,000 Bonus

Industry: Medtech / Healthcare

About the Opportunity

We are seeking an experienced Manager or Director of Customer Service to lead a high-performing team within a dynamic, mission-driven healthcare company. This is a full-time, on-site role located in Lower Fairfield County, ideal for someone with a background in the medtech or healthcare industry, who thrives in a regulated, complex environment where patient outcomes matter. You’ll oversee a team of ~10 and play a pivotal role in enhancing the customer experience, training internal teams and clients on product usage, and driving innovation in how we support and serve our partners. If you’re passionate about people, process, and technology—and you’re ready to bring your leadership into the future of healthcare—this is your chance to make an impact.

What You’ll Do

• Lead and develop a team of Customer Service professionals, fostering a collaborative, solutions-oriented culture
• Manage KPIs related to service delivery, with an emphasis on positive patient outcomes and client satisfaction
• Train clients and internal teams on proper product usage and compliance protocols
• Partner cross-functionally with Product, Sales, and Compliance teams to ensure customer success
• Evaluate and implement best-in-class CRM platforms and lead the team through digital transformation initiatives
• Explore and integrate emerging technologies, including AI-driven tools, to elevate customer experience and operational efficiency
• Ensure adherence to all relevant healthcare regulations and quality standards

What You Bring

• 5 years in Customer Service leadership roles, ideally in the medtech, healthcare, or life sciences sectors
• Proven experience managing and mentoring a team, with a strong track record of employee development
• Background in regulated industries and comfort working with compliance and documentation standards
• Strong communication and training skills—able to educate users on complex, technical products
• Tech-savvy mindset with working knowledge of CRM platforms (e.g., Salesforce, HubSpot, Zendesk)
• Curiosity about AI and future technologies and how they can enhance the customer journey
• Passion for driving results and improving both team performance and patient-facing outcomes

Compensation & Benefits

• Base salary: $100,000 – $120,000
• Performance-based bonus
• Comprehensive health benefits
• Opportunities for growth in a forward-thinking, rapidly evolving organization

How to Apply

If you’re a leader who thrives in high-impact environments and is ready to bring a customer-first mindset to the next generation of healthcare, we’d love to hear from you.

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