What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
We are looking for a skilled Desktop Support Analyst to join our team in Taunton, Massachusetts. In this role, you will provide Level 2 technical support, ensuring seamless operation of desktop systems and related technology. This position requires a proactive approach to troubleshooting and resolving technical issues while delivering excellent service to end-users.Responsibilities:• Diagnose and resolve complex desktop-related technical issues, providing Level 2 support.• Manage Active Directory accounts, including creating, modifying, and troubleshooting user profiles.• Perform hardware installations, upgrades, and repairs for workstations and related peripherals.• Configure and maintain Windows 10 operating systems to ensure optimal performance.• Implement and manage desktop imaging processes to streamline deployment and maintenance.• Deliver timely and detail-oriented support to end-users, addressing inquiries and technical problems.• Collaborate with other IT team members to ensure cohesive and efficient system operations.• Maintain accurate documentation of technical processes, solutions, and system configurations.• Monitor and evaluate system performance, identifying opportunities for improvement.• Stay updated on emerging technologies to enhance support services and system functionality.
Salary : $75,000 - $80,000
