Customer Experience Specialist

We are looking for a dedicated Travel Support Center Specialist to join a client team in Wichita, Kansas. In this role, you will play a pivotal part in ensuring exceptional service for our clients, handling inquiries, and managing reservations with attention to detail and efficiency. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization.

TRAINING SCHEDULE:

Week 1 8:30 am – 5:00 pm off Sat/Sun

Week 2 8:30 am – 5:00 pm off Sat/Sun

Week 3 10:30 am – 7:00 pm Sat/Sun 

Schedules available AFTER TRAINING:

2:00 pm - 10:30 pm off Fri/Sat

2:00 pm - 10:30 pm off Sun/Mon

3:00 pm - 11:30 pm off Sat/Sun 

12:00 pm - 10:30 pm off Wed/Thur/Fri

The responsibilities of the role will include:

• Receiving 80-100 inbound calls daily to meet 40-60 booked reservation goal
• Booking client requested hotel reservations with the hotel representative
• Reporting reservation confirmation information into the system
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Enhancing the reputation of Corpay, including all lines of business, by providing an unexpected level of service to all clients
• Managing one’s inbound and outbound call time to maximize one’s availability to take a call
• Beginning and completing assigned duties on time
• Performing other duties as needed or assigned

• Strong verbal and written communication skills.
• At least 1 year of experience in hospitality or retail industries is preferred.
• Exceptional attention to detail and organizational skills.
• Proven ability to collaborate effectively within a team environment.
• Proficiency in using the Internet and Microsoft Office programs, including Word, Excel, and Outlook.
• Ability to thrive in fast-paced and dynamic work settings.
• Demonstrates initiative, reliability, and a strong sense of responsibility.
• Flexible availability to accommodate varying work schedules.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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