What are the responsibilities and job description for the Customer Experience Specialist position at Robert Half?
We are looking for a motivated and customer-focused Customer Experience Specialist to provide exceptional support to Independent Operators. In this long-term contract role, you will act as a key resource for resolving business-related issues while fostering trust and collaboration with stakeholders. This position is based in Emeryville, California, and offers an exciting opportunity to contribute to a dynamic and service-oriented environment.Responsibilities:• Address and resolve operator concerns across multiple channels with efficiency and professionalism.• Partner with different teams to escalate complex issues and ensure timely resolutions.• Provide tailored solutions to operators and follow up to ensure satisfaction.• Build and maintain strong relationships with Independent Operators through transparent and responsive communication.• Document case resolutions to identify trends and enhance future support processes.• Advocate for operator needs by communicating feedback and reporting system bugs.• Utilize customer service tools such as Zendesk and ServiceNow to manage inquiries and track progress.• Assist operators with connectivity issues and deliver solutions for technical challenges.• Ensure exceptional service delivery while adapting to flexible work schedules, including weekends.
Salary : $35 - $40
