COO - Chief Operating Officer

Our client, a high-growth enterprise software company, is seeking a strategic and execution-focused Chief Operating Officer (COO) to join its executive leadership team. This newly created role will be responsible for translating the company’s vision into disciplined, scalable operations—building the infrastructure, processes, and teams that support product innovation, customer success, and sustainable growth.

The COO will work closely with the CEO and executive team to lead day-to-day operations, drive cross-functional alignment, and ensure the company operates efficiently, profitably, and with excellence. This is a high-impact role for a seasoned operator with deep experience in enterprise software, SaaS, or platform-based businesses.

For confidential consideration, please apply or email your resume to Dana Klier out of the Rochester, NY Robert Half office.

Key Responsibilities

Strategic & Operational Leadership

• Develop and implement operating plans that align with strategic goals and drive measurable outcomes.
• Oversee core business functions including Product Delivery, Engineering Operations, Customer Success, and GTM execution.
• Build and refine scalable systems, processes, and teams to support rapid growth and operational maturity.
• Establish and maintain KPIs, dashboards, and business reviews to ensure accountability and performance.

Financial Oversight & Analytics

• Partner with Finance to manage P& L, budgeting, forecasting, and resource planning.
• Use data and analytics to identify opportunities for margin improvement, cost optimization, and ROI enhancement.
• Provide clear operational insights to support executive and board-level decision-making.

Risk Management & Compliance

• Ensure operational compliance with industry regulations, data privacy standards, and contractual obligations.
• Collaborate with Legal, Finance, and Security to strengthen risk management and business continuity practices.

Culture & Talent Development

• Foster a culture of accountability, collaboration, and innovation across all teams.
• Support leadership development, succession planning, and organizational health in partnership with HR.
• Champion company values and culture during periods of growth and transformation.

Cross-Functional Execution

• Act as a connector across Product, Engineering, Sales, Marketing, HR, and Finance to ensure coordinated execution.
• Partner with product and engineering leaders to align operational priorities with roadmap delivery.
• Serve as a trusted advisor to the CEO, enabling focus on strategic growth, partnerships, and market expansion.

Board Engagement & Change Leadership

• Present operational updates, risk assessments, and strategic recommendations to the Board.
• Lead through industry shifts, organizational change, and scaling transitions with clarity and confidence.
• Build trust across teams and stakeholders by maintaining transparency and reinforcing priorities.
  

Candidate Profile

Experience & Qualifications

• 10 years of senior operational leadership experience in enterprise software, SaaS, or platform-based businesses.
• Proven success managing P& L and driving profitable growth in high-growth or transformation environments.
• Strong financial and analytical acumen; adept at forecasting, KPI development, and data-driven decision-making.
• Demonstrated ability to build and scale teams, systems, and processes without compromising agility.
• Deep understanding of software development lifecycles, infrastructure operations, and customer delivery models.
• Excellent communicator with executive presence and board-level experience.
• Bachelor’s degree required; MBA or advanced degree preferred.
  

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