Collections Specialist

We are looking for a skilled Collections Specialist to join our team in Clifton, New Jersey, on a Contract to permanent basis. In this role, you will be responsible for managing overdue accounts and ensuring timely payments from customers to support the financial health of the organization. This position is ideal for someone who is detail oriented, with strong communication skills and experience in commercial collections.

Responsibilities:
• Contact customers to collect payments on outstanding balances and resolve account discrepancies.
• Investigate customer information using credit bureau data, background checks, loan documents, and databases to locate individuals.
• Communicate effectively with customers via phone calls and emails to negotiate payment arrangements.
• Monitor and update account records to reflect payment status and customer interactions.
• Collaborate with internal teams to address billing issues and ensure accurate account management.
• Utilize Microsoft Excel to track collections progress and analyze account data.
• Maintain compliance with company policies and legal regulations during the collections process.
• Prepare regular reports detailing collection activities and account recovery performance.
• Provide exceptional customer service while handling sensitive financial matters.
• Recommend strategies to improve collection processes and reduce overdue accounts.
• Minimum of 3 years of experience in commercial collections.
• Proficiency in Microsoft Excel for data tracking and reporting.
• Strong negotiation and communication skills.
• Ability to analyze customer information and locate individuals using various resources.
• Familiarity with credit bureau data and background checks.
• Detail-oriented with excellent organizational abilities.
• Knowledge of legal regulations and company policies related to collections.
• Ability to work both independently and collaboratively to meet deadlines and goals.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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