What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are looking for a detail-oriented Collections Specialist to join our team in Tonawanda, New York. This Contract to permanent position is ideal for candidates who excel in managing customer portfolios, resolving disputes, and ensuring timely invoice collections. The role requires strong communication and organizational skills to deliver exceptional service while minimizing financial risks.Responsibilities:• Manage a portfolio of customer accounts valued between $2 to $4 million, ensuring timely collection of invoices and reducing outstanding balances.• Collaborate with the credit department to monitor account risks and provide necessary data for informed credit decisions.• Resolve customer disputes effectively while maintaining a positive client relationship.• Utilize various accounting and operational systems to research and provide accurate documentation to customers.• Engage with sales and operations teams to address collection challenges and support account transitions.• Handle refunds, release calls, returned checks, and other payment-related processes.• Support the collection of unassigned accounts, including skip tracing and preparing documentation for third-party agencies.• Prepare and send dunning letters, manage the collection mailbox, and respond to inquiries from collection agencies.• Set and monitor personal goals aligned with company objectives, ensuring consistent progress and achievement.• Perform additional duties as needed to support the collections department and overall business objectives.
Salary : $17 - $20
