What are the responsibilities and job description for the Collections Specialist position at New Era Asset Management?
Company Description
New Era Asset Management (NEAM) is dedicated to operational efficiency, reliability, and security, providing trustworthy accounts receivable and billing services. Established in early 2016 in Buffalo, New York, NEAM has expanded to meet its organizational growth. The company's partnership with Beam Software ensures data protection and compliance with shifting industry regulations. Nationally licensed in third-party collections, NEAM is an active member of the New York State Collectors Association and ACA International, operating under the guidance of professionals with a combined 45 years of industry experience.
Role Description
This is a full-time on-site role for a Collections Specialist based in Buffalo, NY. The Collections Specialist will be responsible for managing and executing debt collection activities, including contacting clients to secure payments, negotiating payment plans, and maintaining accurate records of all collections efforts. Daily tasks include handling inbound and outbound calls related to debt collection, providing excellent customer service, and collaborating with the finance team to track cash collections and resolve outstanding balances.
Qualifications
- Skills in Debt Collection and Cash Collection
- Strong Communication and Customer Service skills
- Basic understanding of Finance
- Excellent organizational and time management skills
- Ability to work independently and collaboratively in a team environment
- Prior experience in a collections or finance role is a plus
- High school diploma or equivalent; Bachelor’s degree in a related field is preferred