Collections Analyst Greenville, SC

We are looking for a dedicated Collections Analyst to join our team in Moore, South Carolina. In this long-term contract position, you will play a critical role in managing complex accounts receivable portfolios and collaborating with internal teams to optimize the invoice-to-cash process. This hybrid role requires both analytical skills and strong communication abilities to resolve issues, improve processes, and build lasting relationships with customers and colleagues.

Responsibilities:
• Oversee and manage strategic or high-risk accounts, ensuring receivables are analyzed and prioritized effectively to meet objectives.
• Conduct detailed account analysis to identify trends, root causes of issues, and implement actionable solutions to improve outcomes.
• Develop and execute plans to address account challenges, coordinating resources within the accounts receivable function to ensure successful resolution.
• Lead or participate in cross-functional meetings to address problems, enhance processes, and provide training to colleagues.
• Negotiate with customers or internal stakeholders to resolve billing discrepancies and payment disputes, achieving mutually beneficial outcomes.
• Manage accounts with complex requirements, such as multi-currency transactions, EDI processing, or outsourced collections support.
• Provide guidance and training to third-party partners supporting accounts receivable functions as needed.
• Act as a subject matter expert by testing, documenting, and training on systems that support accounts receivable processes.
• Respond promptly to customer inquiries, addressing concerns related to billing or payment discrepancies.
• Collaborate with IT and leadership teams to define and improve systems and processes that enhance accounts receivable operations.
• Proven experience in accounts receivable, collections, or a related financial role, preferably handling complex accounts.
• Strong analytical skills with the ability to identify trends, root causes, and implement effective solutions.
• Excellent communication and negotiation skills to resolve disputes and build strong relationships with stakeholders.
• Familiarity with electronic data interchange (EDI) processes and multi-currency transactions.
• Demonstrated ability to lead or participate in cross-functional initiatives and meetings.
• Proficiency in using accounts receivable systems and tools, with the ability to train others on their use.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Knowledge of best practices in collections, billing, and cash activity processes.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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