Call Center Specialist

We are looking for a dedicated Call Center Specialist to join our team in Appleton, WI. In this contract position, you will play a vital role in delivering exceptional customer service and support in a fast-paced, business casual environment. This role offers opportunities for growth, including seasonal performance reviews and mentorship during training.Responsibilities:• Provide attentive and efficient customer service by handling inbound calls and addressing client inquiries.• Utilize customer service software to track interactions and resolve issues promptly.• Navigate basic office systems and internet platforms to retrieve and input information accurately.• Collaborate with team members to ensure smooth operations and maintain high service standards.• Participate in a comprehensive two-week training program, including computer-based learning and hands-on mentorship.• Work flexible shifts, including weekends and holiday hours, as part of a 24/7 operation.• Demonstrate empathy and friendliness while maintaining goal-oriented communication with customers.• Contribute to team connectivity and support long-term organizational goals.• Uphold attendance and reliability standards to ensure consistent performance.• Adhere to company policies and procedures while striving for continual improvement.• At least one year of customer service experience, preferably in a call center environment.• High school diploma or equivalent.• Proficiency in basic office skills and familiarity with Office Suite applications.• Ability to navigate internet platforms and customer service software with ease.• Strong verbal and written communication skills.• Proven ability to work collaboratively in a team-oriented environment.• Typing proficiency of at least 25 words per minute.• Reliable attendance and commitment to long-term success.

Salary : $15 - $17