What are the responsibilities and job description for the Business Systems Analyst position at Robert Half?
We are looking for an experienced Business Systems Analyst to join our team on a long-term contract basis. Based in Lexington, Kentucky, this role offers a hybrid work environment with 2–3 days onsite preferred, though remote work may be considered for candidates meeting all requirements. This position is focused on execution, requiring hands-on involvement in system integrations, vendor coordination, and technical workflows to meet business needs effectively.
Responsibilities:
Collaborate with internal teams to gather and translate business requirements into actionable technical solutions.
Support the implementation of workforce and recruiting tools, ensuring seamless integration with custom systems.
Assist in the selection and deployment of a new Product Information Management solution, integrating it with existing systems.
Manage ongoing system support, including Zendesk and custom legacy systems, to optimize technical workflows.
Coordinate with vendors to facilitate system integrations and address technical challenges.
Develop and maintain technical documentation, including Business Requirement Documents (BRDs).
Ensure successful data transfers, API mappings, and workflow integrations.
Work within mixed project methodologies, including Agile and Waterfall, to deliver integration-focused outcomes.
Act as a liaison between technical teams, vendors, and business stakeholders to ensure alignment and clarity.
Troubleshoot and resolve system issues to maintain operational efficiency.
A minimum of 5–8 years of experience as a Business Systems Analyst.
Proficiency in workforce management tools such as Workday, Ceridian, or similar systems.
Strong background in product data systems, including Zendesk or comparable platforms.
Proven expertise in system integration, data workflows, API transfers, and technical mappings.
Experience working with legacy or custom systems like AS 500.
Ability to manage vendor relationships and coordinate across cross-functional teams.
Familiarity with both Agile and Waterfall methodologies.
Exceptional analytical and problem-solving skills to address technical challenges effectively.