Business Service Specialist

We are looking for multiple Business Service Specialist's to join our clients team in the Albany area. This is a temporary to hire opportunity. You will also be cross-trained to assist in other service areas as needed, based on workload demands. All service lines operate in a customer service-focused environment. Key responsibilities include, but are not limited to:

• Service Line Expertise: Develop and maintain a thorough knowledge of the policies and procedures specific to the assigned service line and apply them effectively.
• Transaction Processing: Accurately process transactions in compliance with standard operating procedures and the service line’s service level agreement (SLA).
• Customer Support: Serve as a representative in the BSC Call Center, providing assistance and support while utilizing the BSC ticketing system.
• Communication: Prepare and manage written and telephone communications, including email correspondence with customers, vendors, program administrators, and other stakeholders to address inquiries and requests.
• Problem Resolution: Resolve complex processing errors, identify user needs for processing systems, and manage other intricate transactions.
• Auditing and Analysis: Analyze data to resolve advanced auditing issues related to various New York State business practices, including audit functions and associated processes.
• Customer Service Excellence: Consistently deliver high-quality customer service to all BSC customers, ensuring their needs are met efficiently and effectively.

Requirements:

• High school diploma or equivalent required; an associate's or bachelor's degree in business administration, finance, human resources, or a related field is preferred.
• Relevant experience in business services, customer support, or transaction processing is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data management systems.
• Experience with ticketing systems or call center platforms is preferred.
• Strong ability to analyze data and resolve complex issues related to auditing, processing, and system needs.
• Keen attention to detail and accuracy in handling transactions.
• Excellent verbal and written communication skills for interacting with customers, vendors, and team members.
• Demonstrated ability to provide high-quality customer service in a fast-paced environment.
• Flexibility to cross-train in multiple service lines and temporarily support other areas as needed.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Thorough understanding of relevant policies, procedures, and compliance standards, with the ability to apply them appropriately.
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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