Bilingual Spanish Customer Service Specialist

Bilingual Call Center Representative (Spanish/English) – Contract-to-Hire

Location: San Diego, CA (Fully In-Office to Start)

About the Organization

We are proud to partner with a wonderful organization in San Diego that is deeply committed to serving its community and making a positive impact in the lives of others. This organization values compassion, inclusion, and exceptional customer care, and is seeking team members who share those same values.

About the Role

The Bilingual Call Center Representative will support a high-volume inbound call center, assisting both English- and Spanish-speaking customers. This is a contract-to-hire opportunity ideal for individuals who are passionate about customer service, want to make a difference, and are looking to grow into a long-term role.

You will serve as a trusted point of contact, providing clear information, guidance, and support while ensuring every caller feels heard and valued.

Work Schedule & Location

• Fully in-office for the first 6 months
• Opportunity to transition to a hybrid schedule after the contracted period based on performance and business needs

Key Responsibilities

• Handle a high volume of inbound calls in both English and Spanish
• Provide accurate, empathetic, and professional customer support
• Assist callers with questions, concerns, and service-related needs
• Clearly document all customer interactions in internal systems
• Follow call center policies, procedures, and quality standards
• Escalate complex issues as needed while maintaining a positive experience
• Collaborate with team members in a fast-paced, mission-driven environment

Qualifications

• Bilingual in English and Spanish (required)
• Previous call center or customer service experience preferred
• Strong verbal communication and active listening skills in both languages
• Ability to manage high call volumes while maintaining service quality
• Comfortable working fully in-office during the initial contract period
• Reliable, professional, and customer-focused
• Passion for helping others and contributing to a meaningful mission

Why This Opportunity?

• Work with a respected and impactful organization in San Diego
• Contract-to-hire role with long-term career potential
• Opportunity to truly make a difference in the community
• Supportive, team-oriented work environment
• Path to a hybrid work schedule after the contract period

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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