Assistant Credit/Collections Manager

We are looking for an experienced Assistant Credit/Collections Manager to join our team in Livonia, Michigan. In this role, you will oversee credit and collections operations, ensuring timely payments and maintaining strong customer relationships. Your expertise will be critical in managing accounts receivable, analyzing credit applications, and supporting departmental goals while fostering collaboration across teams.

Responsibilities:
• Manage and collect outstanding balances on customer accounts while ensuring timely payments.
• Oversee the resolution of customer disputes and claims to maintain account integrity and improve payment processes.
• Analyze and approve credit applications by gathering necessary documentation and verifying creditworthiness.
• Monitor and enforce Days Sales Outstanding and overdue account targets, ensuring compliance with company standards.
• Collaborate with collection agencies, attorneys, and credit reporting groups to address bad debt accounts effectively.
• Provide training and mentorship to credit and collections personnel to enhance team performance.
• Maintain accurate and updated customer account information, including monitoring credit limits and terms.
• Assist in preparing reports for management and recommend updates to policies and procedures.
• Work closely with sales, customer service, and other departments to address account issues and foster positive relationships.
• Develop repayment agreements and negotiate solutions that balance collection efforts with customer satisfaction.
• Minimum of 5 years of experience in credit and collections, preferably in a commercial setting.
• Strong skills in credit analysis and the ability to approve credit applications based on sound judgment.
• Experience handling collections and resolving disputes with tact and professionalism.
• Proficiency in account reconciliations and managing accounts receivable processes.
• Excellent communication and negotiation skills to work effectively with teams and customers.
• Ability to train and guide team members, ensuring adherence to company policies and procedures.
• Strong analytical skills with a forward-thinking approach to protect company interests.
• Familiarity with collaborating with external agencies and legal professionals for collections-related matters.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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