Affordable Housing Specialist

We are looking for experienced and dedicated Affordable Housing Specialist to join our team on a long-term contract basis. This role focuses on supporting our housing association by delivering exceptional service to our client population. Based in Baltimore, Maryland, you will play a key role in addressing inquiries, resolving issues, and ensuring seamless communication with callers. Free Parking onsite!

Responsibilities:

• Respond promptly to incoming calls, providing accurate information and resolving client inquiries effectively.

• Deliver first-call resolution by addressing concerns and offering solutions during initial contact.

• Follow up on unresolved issues to ensure client satisfaction and timely resolution.

• Handle inquiries through virtual communication channels, including email and online platforms.

• Maintain detailed records of interactions, ensuring data is properly documented and stored.

• Utilize CRM software to track and manage customer engagements efficiently.

• Process billing and claims administration tasks accurately and in compliance with company policies.

• Collaborate with team members to enhance service delivery and improve operational processes.

• Support benefit-related functions by addressing eligibility and processing requests.

• Leverage enterprise software tools such as ERP and Epic to streamline workflows.

• Proven experience in customer service roles, preferably serving diverse client populations within in the affordable housing industry.

• Proficiency in utilizing CRM systems and enterprise software like Yardi and/or OneSite and MS Office Suite

• Strong communication skills, both verbal and written, with the ability to handle inquiries professionally.

• Familiarity with data processing and record-keeping practices.

• Ability to manage billing functions and claims administration tasks with accuracy.

• Adept at using computer programs relevant to customer service and administrative workflows.

• Experience in handling inbound calls and providing virtual support.

• Strong problem-solving skills to address client concerns effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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