Account Services Specialist

Account Services Specialist (Customer Service / Account Management)

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.

*Fully onsite role - 5 days per week in office, 8a-4p schedule*

The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.

RESPONSIBILITIES:

·        Serve as the primary point of contact for inquiries via phone, email, and chat

·        Resolve issues efficiently and professionally, ensuring high satisfaction

·        Softly upsell other opportunities for engagement

·        Maintain accurate records of interactions and transactions in CRM systems

·        Collaborate with internal departments to address customer needs and follow up on outstanding issues.

·        Receive and process incoming quote requests from customer

·        Coordinate quote status information to the external sales team

·        Log, track and follow up on outstanding quotes in accordance with the defined turnaround time

·        Identify process improvements and contribute to the development of best practices

·        Providing exceptional, timely customer service daily

·        Supporting new customer onboarding and training

·        Preparing data driven reports that support securing new members

Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.

For more information, please email your resume to Drew.Schroll@RobertHalf com.

Account Services Specialist (Customer Service / Account Management)

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.

DESIRED EXPERIENCE:

• 2 years of customer service or account management experience

• Have experience with CRM systems.

• Comfortable being on the phone throughout the day with customers and outside sales team

• Be able to handle multiple tasks and projects simultaneously.

• Be capable of working effectively both independently and in a team setting.

• Be open to continuous learning and professional development opportunities.

For more information, please email your resume to Drew.Schroll@RobertHalf com.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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