What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half, Inc.?
Job Details
Description
We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!
Responsibilities:
Deliver courteous and efficient support to internal users through the IT Service Desk.
Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.
Maintain detailed records of all service calls and resolutions using the designated tracking system.
Provide remote technical assistance to users as required.
Collaborate in team meetings and share constructive feedback for process improvements.
Manage service desk communications in the absence of the Lead Service Desk Technician.
Participate in after-hours support using company-issued mobile devices.
Complete service requests and updates within the tracking tool promptly.
Maintain attentive and positive interactions with clients and colleagues.
Contribute to ongoing efforts to enhance service desk procedures and workflows.
Requirements
Bachelor's, Associate's, or technical degree preferred, or equivalent experience.
Knowledge of IT principles, including networking, hardware, and software.
Proficiency in Microsoft Windows, M365, Active Directory, and mobile operating systems like iOS and Android.
Familiarity with troubleshooting end-user devices such as desktops, laptops, tablets, and printers.
Minimum of 2 years of experience in IT Service Desk or onsite technical support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!
Responsibilities:
Deliver courteous and efficient support to internal users through the IT Service Desk.
Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.
Maintain detailed records of all service calls and resolutions using the designated tracking system.
Provide remote technical assistance to users as required.
Collaborate in team meetings and share constructive feedback for process improvements.
Manage service desk communications in the absence of the Lead Service Desk Technician.
Participate in after-hours support using company-issued mobile devices.
Complete service requests and updates within the tracking tool promptly.
Maintain attentive and positive interactions with clients and colleagues.
Contribute to ongoing efforts to enhance service desk procedures and workflows.
Requirements
Bachelor's, Associate's, or technical degree preferred, or equivalent experience.
Knowledge of IT principles, including networking, hardware, and software.
Proficiency in Microsoft Windows, M365, Active Directory, and mobile operating systems like iOS and Android.
Familiarity with troubleshooting end-user devices such as desktops, laptops, tablets, and printers.
Minimum of 2 years of experience in IT Service Desk or onsite technical support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $19 - $22