Head of Customer Solutions (m/f/d)

As the Head of Customer Solutions for the US (m/f/d), you will take ownership of shaping and leading our Customer Solutions organization in the United States. You will have a defining influence on how we deliver, deploy, and support our modular robotics solutions with customers across the country.

Your mission is to build a high-performing, customer-centric, and operationally excellent team that brings RobCo’s technology to life reliably, professionally, and at scale. You’ll hire and develop a team of Solutions Engineers, Field Technicians and Technical Program Managers, set a high bar for execution, and establish the processes, routines, and culture that will define our customer experience in the US.

You love technology, take ownership naturally, and are motivated by seeing real products come alive with customers. You have the leadership maturity to inspire a team, the operational discipline to deliver consistently, and an entrepreneurial mindset that thrives in environments where structure needs to be created and shaped thoughtfully.

You will be the operational force multiplier for RobCo in the US, trusted by customers, relied upon by your team, and seen as a key partner by our global engineering, product, and sales organizations.

YOUR RESPONSIBILITIES

Team Leadership & Development

• Directly lead, coach, and develop a team of Field Solutions Engineers, Technicians and Technical Program Managers, responsible for the deployment and integration of RobCo’s robotic automation systems.
• Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth.
• Identify and mentor future team leads as the organization scales.

Operational Excellence

• Ensure your team delivers consistent, high-quality customer outcomes: on time, every time.
• Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers.
• Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication.
• Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps.

Customer Focus

• Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs.
• Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust.
• Champion a customer-first mindset while holding the team to robust technical and process standards.

Collaboration & Process Building

• Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo globally.
• Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools.
• Contribute to the development and refinement of processes and best practices as we scale across new regions and products.

YOUR PROFILE

• Demonstrated leadership experience in a technical, customer-facing environment (e.g., machinery, automation, industrial engineering, or similar).
• Proven ability to develop and lead diverse teams, including engineers and technicians, ideally in a fast-pace scale-up or transformation context.
• Strong operational and problem-solving mindset: you see around corners, act proactively, and thrive in high-change environments.
• Ability to structure, document, and drive repeatable processes without sacrificing flexibility or customer focus.
• Exceptional communication skills: you coach technical staff to be clear, pragmatic, and customer-oriented.
• Relentless about safety, quality, and professionalism.
• Willingness to travel as needed to support customers and team members on site across the US.

WHY US?

• Work with us on groundbreaking technology in software-defined modular robotics and pioneer solutions to address the skills shortage in the industry.
• Diverse, responsible, and independent work in a dynamic startup environment.
• Flat hierarchies with an open and direct feedback culture, including 360° development feedback aimed at holistic professional growth.
• A rare opportunity to build and lead Customer Solutions in the US with true ownership and measurable impact.

Do you share our passion for our groundbreaking robotic technology and want to be part of our dynamic growth? You will carry out your own projects, implement innovative solutions, and be recognized for your successes!

ABOUT US

RobCo is spearheading a revolution in robotics, empowering businesses to thrive by supercharging productivity and freeing them from labor shortage. We are searching for you to build RobCo into the category-leading robotics company in Europe and the US. We’ve raised more than $50 million from the world’s best VCs, such as Sequoia Capital and Lightspeed, as well as the founders of UiPath, Helsing, Pitch, and other companies to fulfill our mission.

At RobCo, applicants are selected regardless of ethnic origin, religion, gender, age, disability or sexual orientation. All decisions throughout the recruitment process are based solely on the qualifications, skills, knowledge and experience of the applicants and the relevant business requirements.