What are the responsibilities and job description for the HVAC Service Dispatcher position at Robbins Heating & Air Conditioning?
HVAC Dispatcher
At Robbins Heating & Air Conditioning, Inc., we take pride in the ability of our team to provide exceptional customer service and workmanship at great value. We use only high-quality equipment from leading manufacturers in the industry and we employ NATE-certified technicians whose expertise is matched only by their courteousness and professional demeanor.
We are currently looking for an HVAC Dispatcher to join our Team!
Primary Job Function: Responsible for coordinating, scheduling, and dispatching maintenance technicians to residential and commercial service calls. This role ensures timely response to customer requests, efficient routing of technicians, and accurate communication between customers, technicians, and internal teams. The dispatcher manages incoming calls, prioritizes work based on urgency, updates job statuses in the system, and supports the maintenance department in delivering exceptional customer service. Strong organization, attention to detail, and clear communication are essential, along with the ability to handle a fast-paced workflow.
Pay Range: $18.00 - $26.00 per hour - Depending on Experience
Work Hours: 8:00am - 5:00pm, Monday through Friday
Benefits:
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Holidays
- 401k Match
- Company Provided Uniforms
- Continuous Training
- Company Paid Certifications and Opportunities
- Company Outings such as, Summer BBQ and Family Christmas Party
- Provided Snacks and Drinks
- Twice a Year Bonuses
- Spiffs and Incentives
- Quarterly Team Breakfasts
- Birthday Celebrations
- Achievement Celebrations
- Tenure Incentives
Required Qualifications:
- High school diploma or its equivalent
- Advanced customer service skills.
- Professional phone skills
- Ability to multi-task
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Computer skills
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Salary : $18 - $26