Towing Dispatcher

Schedules and dispatches emergency road service, towing, transportation moves, accident recovery, and abandoned vehicle recovery. Assigns appropriate truck, driver and towing equipment while providing excellent customer service.

MAJOR AREAS OF ACCOUNTABILITY:

• Dispatches towing and roadside assistance in a professional and timely manner, utilizing company approved dispatch software.
• Captures all necessary information during call intake to effectively assess and dispatch proper personnel and equipment.
• Ensures all needed information is accurately captured in company approved dispatching software to ensure proper dispatching and billing.
• Abide by all Federal; State and Municipal laws, rules and ordinances and contract requirements when dispatching company personnel and equipment.
• Consistently ensures quality customer service through professionalism, timely response, skill and courtesy.
• Monitors and responds to scanners, email, phones and door traffic in a timely and professional manner.
• Monitors drivers performance, hazards, accidents, weather conditions, location of trucks/equipment and time frames of assigned jobs to avoid potential issues.
• Able to multi-task in a fast paced environment while adhering to company policy, procedures and compliance standards.
• Responds to all calls and jobs in a timely manner.
• Dispatches and assigns jobs to appropriate personnel taking into consideration, available resources, locations, timeframes, restrictions and customer requests.
• Reports any potential problems or incidents to Management and makes necessary adjustments to ensure final resolution.
• Ensures at all times that an accurate and thorough turnover is conducted between incoming and outgoing dispatchers at shift change.
• Maintains timely and consistent attendance.
• Attends regular meetings as requested for job and safety information.
• Adheres to all company’s procedures as outlined in the Employee Handbook.
• Perform all other duties as assigned.

Requirements

• A team player who is focused on providing exemplary customer service in all situations.
• Ability to multi-task in a fast paced work environment with accuracy and promptness.
• Professional appearance adhering to Company Uniform Policy.
• Demonstrates a strong work ethic.
• Remains professional in a stressful environment.
• Possesses strong computer skills.
• Ability to communicate effectively and professionally with both internal and external customers.
• Be at least eighteen years of age.
• Possess a valid driver’s license.
• Pass a criminal background check and drug screen.