Commercial Towing Dispatcher

Job Overview
We are seeking an energetic and detail-oriented Commercial Towing Dispatcher to coordinate and manage towing operations for commercial clients. In this vital role, you will serve as the communication hub between drivers, clients, and service providers, ensuring efficient dispatching of tow trucks and related services. Your expertise in transportation management systems, GPS technology, and logistics will drive smooth operations and enhance customer satisfaction. If you thrive in a fast-paced environment where communication skills and analysis are key, this is your opportunity to make a significant impact in the commercial towing industry.

Responsibilities

• Dispatches towing and roadside assistance in a professional and timely manner, utilizing company approved dispatch software.
• Captures all necessary information during call intake to effectively assess and dispatch proper personnel and equipment.
• Ensures all needed information is accurately captured in company approved dispatching software to ensure proper dispatching and billing.
• Abide by all Federal; State and Municipal laws, rules and ordinances and contract requirements when dispatching company personnel and equipment.
• Consistently ensures quality customer service through professionalism, timely response, skill and courtesy.
• Monitors and responds to scanners, email, phones and door traffic in a timely and professional manner.
• Monitors drivers performance, hazards, accidents, weather conditions, location of trucks/equipment and time frames of assigned jobs to avoid potential issues.
• Able to multi-task in a fast paced environment while adhering to company policy, procedures and compliance standards.
• Responds to all calls and jobs in a timely manner.
• Dispatches and assigns jobs to appropriate personnel taking into consideration, available resources, locations, timeframes, restrictions and customer requests.
• Reports any potential problems or incidents to Management and makes necessary adjustments to ensure final resolution.
• Ensures at all times that an accurate and thorough turnover is conducted between incoming and outgoing dispatchers at shift change.
• Maintains timely and consistent attendance.
• Attends regular meetings as requested for job and safety information.
• Adheres to all company’s procedures as outlined in the Employee Handbook.
• Perform all other duties as assigned.

Qualifications

• Five plus years of proven experience with dispatching for a commercial towing industry
• Strong knowledge of GPS technology, transportation management systems (such as Ranger Transportation Management), and data entry procedures
• Excellent analysis skills for route planning, fleet management, and problem-solving within a dynamic setting
• Proficiency with multi-line phone systems
• Ability to multitask effectively while maintaining attention to detail in a fast-paced environment
• Exceptional communication skills paired with professional phone etiquette to interact confidently with drivers and clients
• Basic typing skills combined with understanding transportation planning. Join our team as a Commercial Towing Dispatcher where your coordination skills will keep our operations moving seamlessly! We value proactive problem solvers who are passionate about logistics excellence—help us deliver outstanding service every day!