Customer Service Representative

Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our clients, providing exceptional support and ensuring their needs are met with professionalism and care. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this opportunity is perfect for you!

MAJOR AREAS OF ACCOUNTABILITY:

· Captures all necessary information during call intake to effectively assess and dispatch proper personnel and equipment.

· Ensures all needed information is accurately captured in company approved dispatching software to ensure proper dispatching and billing.

· Abide by all Federal; State and Municipal laws, rules and ordinances and contract requirements when dispatching company personnel and equipment.

· Consistently ensures quality customer service through professionalism, timely response, skill and courtesy.

· Monitors and responds to scanners, email, phones and door traffic in a timely and professional manner.

· Able to multi-task in a fast paced environment while adhering to company policy, procedures and compliance standards.

· Responds to all calls and jobs in a timely manner.

· Reports any potential problems or incidents to Management and makes necessary adjustments to ensure final resolution.

· Ensures at all times that an accurate and thorough turnover is conducted between incoming and outgoing dispatchers at shift change.

· Keeps accurate records and logs of all activities including tow slips, IFTA reports, gas receipts, toll receipts and driving logs.

· Maintains timely and consistent attendance.

· Attends regular meetings as requested for job and safety information.

· Adheres to all company’s procedures as outlined in the Employee Handbook.

· Perform all other duties as assigned.

QUALIFICATIONS FOR ENTRY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual’s with disabilities to perform the essential functions.

· High school diploma.

· A team player who is focused on providing exemplary customer service in all situations.

· Ability to multi-task in a fast paced work environment with accuracy and promptness.

· Professional appearance adhering to Company Uniform Policy.

· Demonstrates a strong work ethic.

· Remains professional in a stressful environment.

· Possesses strong computer skills.

· Ability to communicate effectively and professionally with both internal and external customers.

· Be at least eighteen years of age.

· Possess a valid driver’s license.

· Pass a criminal background check and drug screen.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Frequently required to squat, sit, stand and use hands to type.

· Frequent wrist and/or hand movement is required.

· Frequently required to stand, walk and reach with hands and arms.

· Must occasionally lift and/or move up to 10 pounds.

· Specific vision abilities required include close vision, distant vision and the ability to adjust focus.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,000 - $50,000