Comfort Advisor

Job description:

POSITION SUMMARY

The Comfort Advisor is a professional representative of Rob’s Air Conditioning and Heating Inc.. This role is to deliver the most efficient, highest quality experience in residential HVAC sales. They will meet with clients in their homes to discuss their heating and cooling needs and present solutions to make their personal space more comfortable. Additionally, they will develop marketing strategies to reach new customers and maintain relationships with current customers to determine other needs.

ABOUT THE COMPANY

We are Rob’s Air Conditioning and Heating Inc., we provide HVAC and Electrical Services and we are growing by the day. Our mission is to craft comfort through superior service, quality, and technology.. We are Transparent and Accountable in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together.

OBJECTIVES -

• Meeting the client’s needs and wants while meeting the minimum budgeted sales as outlined below
• Leads are valuable assets of the company and should be treated as such:
• Maintain a closing ratio on technician-generated leads of 75% or higher
• Maintain a closing ratio on marketed leads of 50% or higher
• Maintain an average sale price of $6,450 or higher across all leads ran
• Arrive at appointments 5 - 10 minutes ahead of time. First call no later than 9:00am
• If both decision makers are not present, perform a partial survey and reset the appointment time when all decision makers are available
• Complete the Comfort Survey and a Home Analysis on every call
• Provide the homeowner with a proposal in the home 95% of the time
• Prepare and present home energy improvement proposals to homeowner’s in-person at their home
• Selling HVAC products and meeting established company standards and sales expectations
• Understand and capably present financing options that are offered by approved financing companies
• Understanding the salesperson guidelines and practices as explained in the “Sales Contract”
• Actively follow-up on all sales leads and customer requests
• Provide excellent customer service (the WOW factor). Our salespeople own the job from the sales presentation through the installation of the equipment including any follow-up visits
• Complete all paperwork in a timely and accurate manner. The Comfort Advisor is responsible for financing paperwork as well as ensuring collection of cash payments. Commission is not paid until the company is paid for the job or the client has signed a financing completion form.
• Develop options for each client to match their needs, wants and budgets.
• Demonstrate a thorough understanding of the products and services we provide.
• Spend at least two hours each week reading or listening to self-improvement or sales-related books, video, or audio.
• Utilize Rehash Leads on every call not closed.
• Conduct daily activities with the highest level of honesty and integrity, and always display a positive attitude toward fellow team members.
• Able to work individually and as part of a team to ensure superior customer satisfaction and positive working environment.
• Debrief every call with SLC (immediately).

COMPETENCIES

• Self-starter, reliable, flexibility with hours
• Exceptional customer service skills
• Be able to operate a smartphone and tablet
• Be willing to travel out of town up to a week at a time for training
• Possess basic and/or advanced trade experience preferred
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills
• Able to work both independently and as part of a team

EDUCATION AND EXPERIENCE

• High School Diploma or GED Required
• Associate Degree preferred, but not required
• Minimum 5 years of experience in sales
• Must possess a valid state driver’s license and clean driving record

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, sitting, or walking
• Must be able to lift at least 50lbs
• Will be in proximity to hazardous conditions, equipment, and situations
• Employees may be exposed to moderate levels of noise and wildlife - birds, rodents, etc. (living and/or dead)
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Work in high or elevated places
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Rob’s Air Conditioning and Heating Inc recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• HVAC sales: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Location:

• Harvey, LA 70058 (Preferred)

Ability to Commute:

• Harvey, LA 70058 (Required)

Ability to Relocate:

• Harvey, LA 70058: Relocate before starting work (Required)