What are the responsibilities and job description for the Information Technology Support Staff (PT) position at Roanoke-Chowan Community College?
Responsibilities
Job Duties
The Information Technology Support Staff provided technical assistance and support to our organization's employees and ensuring the smooth operation of our information technology systems. The ideal candidate should have a strong interest in technology, excellent problem-solving skills, and a commitment to delivering exceptional customer service. This position offers an excellent opportunity to gain hands-on experience in the IT field.
The Information Technology Specialist Is Accountable For Assuring The Effective Functioning Of Hardware And Software In Support Of All College Owned Computers, Workstations, And Help Desk Requests Through Effective Performance In These Essential Functional Areas
Demonstrated base knowledge and abilities in the following areas are required: (1) Application of computer hardware and software systems in an instructional and learning environment; (2) Interacting favorably with faculty, administrators, staff, students and public; (3) Strong oral and written communication; (4) Maintain complete confidentiality of student records and other materials or information of a confidential nature.
Minimum Qualifications
Associate degree from an accredited an accredited college or university in Computer Science, Information Technology, or any other related field and/or related field.
Roanoke-Chowan Community College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following have been designated to handle inquiries regarding the non-discrimination policies: Title IX/Equity and ADA/Section 504 Coordinator, Dean of Student Services,109 Community College Road, Student Services Bldg. Room 111F, Ahoskie, NC 27910, (252) 862-1267.(Employee complaints), Director of Human Resources,Human Resources, 109 Community College Road, Jernigan Bldg. Room 103, Ahoskie, NC 27910, (252) 862-1302. Any complaints filed against the Title IX/Equity Coordinator or ADA/Section 504 Coordinator shall be handled by the Executive Vice President of Academic and Student Affairs, 109 Community College Road, Jernigan Bldg. Room 104, Ahoskie, NC 27910, (252) 862-1287.
This position is not eligible for benefits.
Job Duties
The Information Technology Support Staff provided technical assistance and support to our organization's employees and ensuring the smooth operation of our information technology systems. The ideal candidate should have a strong interest in technology, excellent problem-solving skills, and a commitment to delivering exceptional customer service. This position offers an excellent opportunity to gain hands-on experience in the IT field.
The Information Technology Specialist Is Accountable For Assuring The Effective Functioning Of Hardware And Software In Support Of All College Owned Computers, Workstations, And Help Desk Requests Through Effective Performance In These Essential Functional Areas
- Respond to technical support inquiries via phone, email, or in person.
- Assist users with hardware and software issues, troubleshooting problems to resolution.
- Install, configure, and upgrade computer systems and software as needed.
- Perform routine maintenance tasks on systems to ensure optimal performance.
- Provide basic training to users on new technologies or software applications.
- Document technical processes, procedures, and inventory accurately.
- Coordinate closely with the Director of Information Systems.
- Assisting with network administration tasks.
- Other essential duties may be assigned, consistent with the general scope of the position.
Demonstrated base knowledge and abilities in the following areas are required: (1) Application of computer hardware and software systems in an instructional and learning environment; (2) Interacting favorably with faculty, administrators, staff, students and public; (3) Strong oral and written communication; (4) Maintain complete confidentiality of student records and other materials or information of a confidential nature.
Minimum Qualifications
Associate degree from an accredited an accredited college or university in Computer Science, Information Technology, or any other related field and/or related field.
Roanoke-Chowan Community College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following have been designated to handle inquiries regarding the non-discrimination policies: Title IX/Equity and ADA/Section 504 Coordinator, Dean of Student Services,109 Community College Road, Student Services Bldg. Room 111F, Ahoskie, NC 27910, (252) 862-1267.(Employee complaints), Director of Human Resources,Human Resources, 109 Community College Road, Jernigan Bldg. Room 103, Ahoskie, NC 27910, (252) 862-1302. Any complaints filed against the Title IX/Equity Coordinator or ADA/Section 504 Coordinator shall be handled by the Executive Vice President of Academic and Student Affairs, 109 Community College Road, Jernigan Bldg. Room 104, Ahoskie, NC 27910, (252) 862-1287.
This position is not eligible for benefits.