What are the responsibilities and job description for the On-site Property Manager position at Roam Hospitality?
Description
Title: Property Manager
Location: Deerfield Inn, Lake Chatuge, North Carolina (NC)
Department: Operations
Company: Roam Hospitality
Position Type: Full-time, non-exempt
Schedule: Thursday–Monday, 10:00 AM–7:00 PM (8 paid hours/day 1 unpaid meal break); flexible for seasonality & property needs
The On-Site Property Manager is the boots-on-the-ground leader for Deerfield Inn, a 20-room boutique property on Lake Chatuge. This is a hands-on, working-manager role: you will personally perform daily housekeeping turnovers while also supervising on-site staff, maintaining the property, overseeing the front desk, and serving as the primary on-site point of contact for guests and vendors. You will partner closely with Roam Hospitality's remote Property Management and Guest Care teams — they handle centralized booking, guest communications & contactless check in process, and back-office support, while you ensure the physical property and on-site guest experience meet Roam's standards every day.
Standard schedule is Thursday through Monday, 10:00 AM–7:00 PM, with a one-hour unpaid meal break (8 paid hours per day). Front-desk and housekeeping staff cover the property on the Manager's two days off (Tuesday–Wednesday). Hours may flex with seasonality, occupancy, and property needs; the property's peak season runs late spring through fall. As an on-site, non-exempt team member, any hours worked beyond 40 in a workweek are paid at the applicable overtime rate.
Total compensation value: $50,000 per year. This total includes cash wages plus the value of on-site furnished housing and utilities, valued at approximately $1,600 per month (~$19,200/year).
- Housing: A fully furnished, on-site mobile home with utilities included is provided as a condition of employment and to support after-hours property coverage.
- Occupancy of the on-site residence is governed by a separate occupancy agreement tied to employment; the residence is not a rental tenancy.
- No additional benefits or paid time off are offered at this time.
Key Responsibilities:
Housekeeping & Turnovers
- Perform up to 5 guest-room turnovers/cleans per day to Roam quality standards.
- Schedule and coordinate housekeeping staff to cover the full turnover board, including your two days off.
- Conduct quality-assurance inspections on completed rooms; correct issues before guest arrival.
- Follow and enforce all housekeeping SOPs; ensure the team executes them consistently.
Supplies, Inventory & Ordering
- Manage par levels and inventory for guest-room, housekeeping, lobby, cleaning and front-desk supplies.
- Place and track reorders before stock runs low; receive and organize deliveries.
Property Upkeep & Proactive Maintenance
- Complete daily upkeep: watering plants, emptying trash/recycling bins, and seasonal grounds tasks.
- Perform routine proactive maintenance inspections and log/report issues.
- Handle basic maintenance directly — replacing light bulbs, batteries, air filters, and similar minor repairs.
- Escalate larger repairs to the Roam Operations team and coordinate vendor fixes.
Front Desk Oversight
- Work at the front desk daily during working days from 3-7pm. Oversee front-desk staff for process adherence and SOP accountability.
- Schedule front-desk coverage for their off-days and manage lobby/front-desk supply ordering.
- Ensure a clean, welcoming, guest-ready lobby and front-desk area at all times.
- Conduct Pre-Arrival checks on all rooms to ensure they are guest ready.
Laundry
- Manage on-site laundry and folding, or coordinate laundry service, to keep linens stocked and rotated.
Guest Experience & After-Hours Support
- Provide in-person guest assistance and respond to on-site guest needs during shifts.
- Respond to after-hours property and guest needs when contacted (e.g., guest lockouts, Wi-Fi/router down and needing a restart), coordinating with the remote Guest Care team.
- Partner with the remote Property Management and Guest Care teams so every guest issue is resolved and documented.
Vendor Coordination & Emergency Management
- Schedule, meet, and coordinate in-market vendors (handymen, and others) and verify quality of work.
- Serve as the on-site lead for emergency management protocols and coordinate the appropriate on-site response.
Qualifications & Physical Requirements:
- Minimum 2 years of hospitality experience (hotel, boutique, or short-term-rental operations preferred).
- Valid driver's license and reliable personal transportation required.
- Must pass a background check.
- Strong communication, organizational and multitasking skills; comfortable leading a small on-site team.
- Comfortable with property-technology systems (e.g., smart locks, PMS, and messaging tools); quick to learn new platforms. Dependable, guest-focused, and able to work independently with remote support.
This role is physically active. It requires standing, walking, bending, kneeling, and reaching for extended periods; lifting and carrying up to 50 lbs (linens, supplies, small furniture); pushing housekeeping and laundry carts; and using cleaning chemicals and equipment. Reasonable accommodations will be considered in accordance with applicable law.
About Rise Collective
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Across the Rise Collective as well as the other brands we hire for, we truly believe in hiring growth-oriented individuals that are highly-skilled, then enabling them to be as successful as possible in the right vehicle. We pride ourselves on finding the right fit, and making sure there's strong alignment between what we can offer, and the future you've mapped out for yourself
Please don't hesitate to reach out to our Recruiting Team if you have further questions on any of the roles listed, or to ask about any future career vacancies. We are always happy to see and meet great candidates
Scroll down to take a look at what roles we are hiring for, what those roles entail, and what we're looking for people to bring to the table!
Across the Rise Collective as well as the other brands we hire for, we truly believe in hiring growth-oriented individuals that are highly-skilled, then enabling them to be as successful as possible in the right vehicle. We pride ourselves on finding the right fit, and making sure there's strong alignment between what we can offer, and the future you've mapped out for yourself
Please don't hesitate to reach out to our Recruiting Team if you have further questions on any of the roles listed, or to ask about any future career vacancies. We are always happy to see and meet great candidates
Salary : $19,200 - $50,000