What are the responsibilities and job description for the Branch Manager position at Roadway Moving?
About the Company:
Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.
Summary: The Branch Manager is responsible for all activities and personnel onsite, including but not limited to the warehouse, office, vehicles, dispatching, etc.
Principal Duties & Responsibilities:
- Leads operations, oversees activities such as dispatching, tracking, and field monitoring, providing steadfast support to our dedicated teams.
- Takes the helm in the recruitment, hiring, and leadership of our expanding team, comprising of helpers, drivers, and warehouse associates.
- Ensures strict adherence to company guidelines across all operational facets.
- Upholds exemplary standards in the wrapping, packing, and transportation of household goods to mitigate any potential damages.
- Enforces quality control measures for both warehouse operations and overall processes.
- Assumes responsibility for investigating customer complaints pertaining to deliveries and related challenges.
- Fosters strategic partnerships with vendors, skillfully negotiating for optimal quality and cost-effectiveness.
- Strong collaboration and partnerships with other departments to fortify organizational cohesion.
- Exhibits proficiency in generating reports and measuring activities while ensuring accurate inventory management for both inbound and outbound goods.
- Collaborates closely with the CFO to adeptly manage budgets, aligning financial objectives with organizational targets.
- Upholds a commitment to maintaining a secure work environment, prioritizing safety as a paramount concern.
- Systematically organizes and maintains inventory and storage areas, ensuring optimal efficiency.
- Validates the accuracy of shipments and inventory transactions, perpetuating a culture of precision.
- Facilitates seamless communication with customer service, addressing inquiries and resolving issues promptly.
- Identifies areas for improvement and institutes innovative solutions or refines existing procedures for enhanced efficacy.
- Oversees the opening and closing procedures of the warehouse, assuming a pivotal role in its operational rhythm.
- Contributes to the creation and maintenance of daily and weekly reports, ensuring comprehensive documentation.
- Facilitates training initiatives for employees, imparting essential knowledge to fulfill job responsibilities and attain safety objectives.
- Monitors job performance diligently, collaborating with the Warehouse Director and HR to address any deficiencies proactively.
- Assumes responsibility for the reporting and management of accidents, employing a proactive approach to prevention.
- Provides support in various capacities as needed, embodying a versatile and collaborative approach within the organizational framework.
- Any other related duties as assigned.
Qualifications:
- 5-15 years of experience in a moving industry is required
- Leading and managing teams, storage facility, and working with long-distance relocations is essential
- Proficiency with technology (CRM, Microsoft, etc)
- Strong communication skills
- Strong ability to multi-task
- Friendly and upbeat demeanor
- Must be a team player and flexible with changing schedules
- Self-starter who gets things done with minimal direction
- Fluent English speaking/reading/writing skills
Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.
