What are the responsibilities and job description for the Hotel Front Desk Attendant position at Roadstar Hotel Zephyrhills?
Do you have a passion for service and love to put a smile on people’s faces? You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Responsibilities:
- Bookkeeping: keep accurate records of all hotel guest account information
- Mitigate customer complaints as needed
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
- Exhibits working knowledge of Apple Ipad and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred but willing to train
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Comfortable taking telephone calls and mitigating stressful situations
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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