Front Desk/Night Audit Clerk

Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services. This is a full time position with hours ranging from 32 to 40 a week requiring two nights on the overnight shift. The ideal candidate will possess strong communication skills, a passion for hospitality, a good attendance history and the ability to handle various tasks efficiently.

Responsibilities

• Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurate and up-to-date.
• Perform night audit duties, including balancing accounts, processing transactions, and preparing reports for management.
• Address guest inquiries and resolve any issues or complaints promptly to ensure a positive experience.
• Maintain the front desk & Lobby area in a clean and organized manner, ensuring all materials are stocked and readily available.
• Utilize phone systems effectively to manage incoming calls, take reservations, and provide information to guests.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
• Stand for up to 8 hours per shift.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Qualifications

• Previous experience in hospitality management or hotel management preferred.
• Strong front desk experience, with familiarity in night audit processes being a plus.
• Excellent phone etiquette and communication skills; bilingual or multilingual abilities are highly desirable.
• Proficient in using phone systems and basic computer software for managing reservations and guest records.
• Strong guest relations skills with the ability to handle challenging situations calmly and professionally.
• Attention to detail and strong organizational skills to manage multiple tasks effectively.
• Ability to work independently during night shifts while maintaining a positive attitude towards guests and team members.

Join our team as a Front Desk Clerk/Night Auditor where your contributions will enhance our guests' experiences while fostering a welcoming environment!

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 32 – 40 per week

Schedule:

• Evening shift
• Morning shift
• Overnight shift

Ability to Commute:

• Lakeland, FL 33801 (Required)

Ability to Relocate:

• Lakeland, FL 33801: Relocate before starting work (Required)

Work Location: In person

Salary : $14