What are the responsibilities and job description for the Inside Sales & Operations Representative position at RoadSafe Traffic Systems and Careers?
Position: Inside Sales & Operations Representative
Classification: Non-Exempt
About the Organization
RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60 branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.
GA Inside Sales
Position Summary
The Inside Sales Representative supports all sales functions for an assigned territory. Key responsibilities include quoting, product ordering, inventory coordination, billing accuracy, and customer relationship management. This role plays a critical part in account management, margin protection, and supporting the growth of branch revenue.
Responsibilities & Objectives
Warehouse & Inventory Support
- Verify inventory availability and assist with loading/unloading customers and supply trucks.
- Manage warehouse sales inventory areas, including organization, cleanliness, rotating stock, and basic shipping/receiving support (UPS and freight).
- Maintain inventory levels with the Branch Manager and conduct regular physical counts and reconciliations.
- Place purchase orders as needed, ensuring compliance with vendor pricing agreements and use of standardized SKUs.
- Assist with deliveries if certified to drive a RoadSafe vehicle.
- Must be able to lift up to 75lbs repeatedly.
Inside Sales & Customer Relationship Management
- Provide formal sales quotes with accurate lead times based on direction from Outside Sales, Branch Manager, website inquiries, or direct customer requests.
- Inform customers when orders are received and coordinate delivery or pickup arrangements.
- Create and maintain accurate price sheets aligned with branch pricing expectations.
- Maintain margin expectations through accurate quoting and cost awareness.
- Strengthen relationships with existing customers, with emphasis on the branch’s “Top Twenty Customers.”
- Promote growth within existing accounts and pursue new customer acquisitions.
- Contact current customers using sales activity reports and follow-up practices.
Billing & Financial Support
- Support the sales billing process, ensuring timely and accurate documentation and reporting.
- Assist with Accounts Receivable follow-up as needed.
Product Knowledge & Cross-Functional Collaboration
- Participate in vendor-led product training to develop expertise in RoadSafe products and solutions.
- Work with branch personnel to gain practical field experience and understand product applications.
- Identify and prospect new customers across industries that may require RoadSafe products or rentals.
- Collaborate with Regional Account Managers (RAMs) and estimators to support bid and proposal follow-up.
- Communicate regularly with internal stakeholders regarding customer issues and assist in resolving concerns.
- Support corporate initiatives and branch-level operational goals as requested.
Knowledge and Skills
- Strong sales and customer service skills with the ability to build long-term relationships.
- Knowledge of inventory management principles and best practices.
- Ability to analyze and understand financial data to maintain margin expectations.
- Knowledge of industry products and market trends, with commitment to continuous learning.
- Effective critical thinking and problem-solving abilities.
- Strong written and verbal communication skills.
- Highly organized, proactive, and able to work independently and collaboratively.
- Ability to thrive in a fast-paced construction environment.
- High attention to detail and excellent time-management skills.
- Familiarity with DOT regulations and contractors is a plus.
Education and Experience
- Experience with retail sales transactions, including cash, credit card, and check handling.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, OneNote, Teams).
- Five years of sales or retail experience preferred.
- Experience in inventory management and warehouse environments.
- Forklift experience is a plus; training is available.
RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans