What are the responsibilities and job description for the Inside Sales and Customer Service Representative position at Preferred Sales Associates, Inc?
About Us
Preferred Sales Associates, Inc. has been serving Georgia and the surrounding area for over 25 years. Our firm is dedicated to representing innovative companies with products that provide our customers the best solutions to succeed now and in the future. A mix of youth, maturity and aggressiveness gives us the unique ability to communicate with metropolitan wholesalers and rural contractors, as well as architects and engineers across the broad spectrum of the plumbing industry. The core of our company is building strong personal relationships based on product knowledge, market insight and an overall passion to serve our customers.
Responsibilities
- Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns
- Work with price lists and/or other department heads to determine charges for products requested
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Assist Outside Salesman with day to day needs
- Maintain customer service email inbox to make sure all orders, issues, and questions are resolved in a timely manner
- Create and maintain filing systems, both electronic and physical
- Coordinate the shipment of certain orders
- Customer management from order receipt, verification, entry through to shipment and follow-up
- Prepares and sends quotes and provides written proposals to customers and potential customers
- Assist with warranty and claim resolution
- Schedule freight appointments and coordinate staff and other meetings
- File and maintain all pertinent communications, order and shipping related records
- Assist in the resolution of customer issues
- Updates customer records
- Customer order follow up & shipment notification
- Other duties as assigned
Qualifications/Skills
- Problem solving mindset
- Product knowledge
- Attention to detail
- Excellent communication skills
- Ability to work in a team environment
- Multi-tasking
Featured benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)