What are the responsibilities and job description for the Customer Care & Inside Sales Representative position at LOUD Security Systems?
LOUD Security Systems is a fast-growing security and life-safety installation company in Kennesaw, Georgia. We’re looking for a customer-focused Customer Care & Inside Sales Administrative Support Representative to help customers as their needs change.
This is a multi-role position that will work closely with both customer care and sales. You’ll answer account questions, explain service options, and act as a customer advocate for solutions when customers are considering changes or cancellation.
You’ll work closely with sales, management, and other teams—especially when an account needs extra attention or an issue needs approval. When a cancellation is the right outcome, you’ll handle the account closure and final billing accurately and respectfully.
This is an in-office role for someone who listens well, communicates clearly, and can balance customer needs with company policies and goals.
What you’ll do
- Help customers with account questions, concerns, and service requests.
- Talk with customers considering a service change or cancellation; understand what they need and explain suitable options.
- Clearly communicate services, account terms, pricing, and potential solutions.
- Partner with sales and management to resolve complex concerns and explore appropriate retention options.
- Process cancellations promptly and accurately when retaining the account isn’t possible or appropriate.
- Coordinate with billing, service, and technical teams to resolve account issues.
- Keep thorough records of conversations, account changes, cancellation reasons, and outcomes.
- Follow company policies while using good judgment to provide a respectful customer experience.
- Share recurring customer feedback that could improve service, processes, or retention.
What you’ll bring
- Strong verbal and written communication skills.
- Good listening, problem-solving, and conflict-resolution abilities.
- A calm, professional, and empathetic approach to difficult conversations.
- Sound judgment, including knowing when to involve a manager.
- Attention to detail and accurate recordkeeping.
- Comfort using customer relationship management, billing, or account systems.
- Ability to work independently and contribute to a supportive team.
Preferred: At least one year of experience in customer service, inside sales, customer retention, account management, collections, or a related role.
A plus: Experience in security, telecommunications, subscription services, or home services.
Why join LOUD Security Systems?
At LOUD security, we truly protect what matters most to our customers. Customer care means building lasting relationships, responding when customers need help, and treating every interaction with integrity and respect. In this role, you’ll make a direct contribution to customer satisfaction while building skills in customer advocacy, sales, problem-solving, and account management.
About LOUD Security Systems
LOUD Security Systems provides security, fire, and life-safety solutions to help protect the families, homes, and businesses our customers value most. Our team takes pride in dependable service, personal support, and relationships built on trust and accountability.
Benefits
- Paid Holidays
- Paid Vacation
- 3% matching IRA
- Health insurance
- Sick PTO
- Optional Dental
- Optional Supplemental Aflac Insurance.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $16 - $20