What are the responsibilities and job description for the Accounts Receivable Specialist position at RoadOne IntermodaLogistics?
Job Summary: The Accounts Receivable Specialist provides administrative support to facilitate the accounts receivable process as well as collections and billing.
Essential Functions: * Track and resolve outstanding payment issues and generate weekly aging reports in a timely manner * Place collection calls and initiate written correspondence to customers * Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments> * Monitor and maintain assigned accounts - customer calls, account adjustments, small balance write off and customer reconciliations * Reduce delinquency for assigned accounts * Enlist the efforts of sales and senior management when necessary to accelerate the collection process * Communicate and follow up effectively with direct manager regarding customer accounts on a timely basis * Establish and maintain effective and cooperative working relationships with customers and company staff * Weekly and monthly reporting to direct supervisor
* High volume phone calls / emails to assigned delinquent customers / company staff * Reconcile customer disputes as they pertain to payment of outstanding balances * Participate in team planning meetings * Meet defined department goals * Other duties as assigned
Requirements: * High school diploma required, associate’s or bachelor’s degree preferred with 1-3 years high volume corporate collections experience * Knowledge of billing and collections procedures * Proficient in Microsoft Excel and Microsoft Word * Strong attention to detail, goal oriented * Commitment to excellent customer service * Excellent written and verbal communication abilities * Ability to prioritize and manage multiple responsibilities * Experience within the trucking industry a plus * Must possess a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone
RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
* All new hires must pass a pre-employment background check and drug screen.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $25