What are the responsibilities and job description for the Outside Product Support Sales Representative position at RoadBuilders Machinery and Supply Co., Inc.?
Job Details
Job Location: Kansas City - KANSAS CITY, KS
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Sales
Job Description
The Product Support Sales Representative will work directly with the District Sales Manager and local service department to ensure the customers’ needs are met by promoting sales of parts and services. The position is responsible for establishing and maintaining relationships for all customers assigned within a defined territory and seen as a key communicator or trusted advisor. The successful candidate will demonstrate a high sense of urgency.
Compensation and Benefits
-
Competitive pay
-
Health, dental and vision insurance
-
Company paid short term disability
-
Company paid basic life insurance
-
Supplemental term life insurance and long term disability
-
401k with company match
-
Paid time off
-
8 paid holidays
-
Base commission pay structure
-
Company truck provided
Essential Duties and Responsibilities
- Increase parts and service sales opportunities with assigned customers in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
- Prepare and present parts and service estimates to customers
- Grow company service presence through complete understanding of assigned customer’s fleet needs
- Document customer information in CRM to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers
- Promote current Parts marketing and sales programs to include New, Used, and All Makes opportunities
- Establish a system and regular contact schedule documenting all customer interactions in CRM
- Conduct routine machine visits completing 50-point walk around inspection and present to customer
- Promote product support technology to all customers and provide training on usage as needed
- Develop strong working relationship with mainline salesperson for assigned customers to form a strong support team for customers
- Establish long term partnership with internal and external customers, while growing and developing the market share within assigned territory
- Serve as the main point of contact for customers on equipment maintenance and repair
- Assist customers with emergency needs during non-scheduled workday/hours
- Leverage Komatsu parts and service initiatives to maximize margins and grow discretionary funds
- Communicate effectively with customers when discussing parts availability
- Follow all safety rules and regulations while performing demonstrations or diagnostic procedures
- Manage expectations and needs to prioritize customer needs against scheduling, parts availability, and down time
- Participate in local trade association functions
- Perform other duties as assigned
Qualifications and Experience
Required Skills and/or Qualifications
- Mechanical aptitude with a strong competence in machine evaluation, under carriage measurement, and accurate quoting
- Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
- Excellent communication skills, both written and verbal
- Strong customer service and relationship building skills
- Self-motivated and driven
- Detail oriented
- Strong organizational skills
- Knowledge in quote/sale conversation in a competitive market
- Must hold a valid driver’s license with a clean driving record
- Must pass a background check and drug screen
- Must be able to read, write and communicate in English
Working Conditions
-
Ability to carry, push, and lift up to 60lbs
-
Ability to climb and stand for extended periods of time
-
Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
-
Travel as assigned for training or to perform work at other locations
Education and Experience
- A minimum of 2 years of customer facing sales and CRM reporting experience
- Associate degree or equivalent from two-year college, technical school, or equivalent combination of education and experience, Bachelor’s degree preferred
- Heavy equipment parts and service sales experience preferred
About Us
RoadBuilders Machinery & Supply, founded in 1985, is a second-generation family-owned heavy equipment dealership with locations in Kansas, Nebraska, and Missouri. We are the preferred Komatsu and Takeuchi dealer in the Midwest. We provide a variety of machinery to our customers and exciting opportunities for our employees to work, grow and succeed.
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
