What are the responsibilities and job description for the I. T. Technical Support position at RMC?
This Is Not Your Average Tech Job
Are you a hands-on IT professional looking for something beyond a desk job? Cargo Largo is seeking a skilled, driven IT technician. You’ll keep our dynamic, local operation running, from the large warehouse/processing center to the retail store. This isn’t a sit-and-wait helpdesk role – you’ll be moving across the warehouse floor, troubleshooting equipment, running cable, and keeping production moving. If you're the kind of person who values activity and variety, this opportunity may be for you.
Make a Difference. You’ll be a key member of a tight-knit 4-person I.T. department. You’ll be the primary resource to ensure continuity of computer services for approximately 500 users.
Be with the People. This role goes beyond the typical help desk where you’re relegated to phone/e-mail support. You’ll have the opportunity to partner with the user community. Learn their goals, learn their challenges, make a positive change! Meaningful relationships will be built with internal customers who truly appreciate your help.
Grow Your Skills. We welcome applicable experience, and we’re willing to share knowledge. Looking for a sharp tech willing to learn new skills, and details of the business. We will help you grow. For example, if your background is primarily desktop, we’ll help you expand networking skills, and legacy application support.
Supportive Management. You’ll be empowered. Yet, when the need arises, you’ll have excellent management support from your boss (IT Director) as he is truly an expert in our systems and willing to share that knowledge with you.
Pay Range: $20/hr. - $26/hr., based on experience
Shift Expectations: 6:30 AM – 3:30pm PM (Monday-Friday), rotating Saturday coverage (about once a month)
What you’ll be doing
- Go-to person for fixing problems with positive attitude and professionalism
- Wide range of technical tasks including but not limited to:
- OS installations, hardware diagnostics, and software setup
- Structured cabling (including drilling, running, and dressing cables)
- Resolve technical hardware/software issues with “zero” call backs
- Set up and deploy computers, monitors, printers, and warehouse floor equipment
- Manage user accounts, permissions, and access through Active Directory
- Perform preventative maintenance to keep systems healthy and reliable
What we want from you
- 1-2 years of successful work experience as a hands-on IT support/technician
- Network and/or A Certification preferred or equivalent knowledge/experience
- Able to work on your feet a fair amount in a largely temperature-controlled warehouse
- Comfortable with heights (ladder, scissor lift)
- Passion for customer care and quick, hands-on problem solving
- Sound technical knowledge of Windows and MS office platforms, and PC hardware
- Experience in using Active Directory; general network principles
- Associate’s degree in computer information systems or related field preferred
- Analytical and problem-solving abilities with keen attention to detail
Why choose us?
- Positive culture with 19 of 20 employees glad to be here
- Often described as family-like while a growing, mid-size company
- Unparalleled teamwork where peers jump in to help
- Merit based performance rewarded often in compensation and recognition
About Cargo Largo
We're an industry leader in monetizing new, unclaimed/excess inventory for premier U.S. companies. We sell this inventory in our well-known, local retail store (10,000 transactions/week), on-site bid sale (1,400 bid lots/week), and online via eBay (3,300 listings/week).
We’ll process over 1M unique SKUs each year arriving in 40 trailer loads per week. The variety is amazing ranging from consumer items (clothing, laptops, designer pursues) to commercial (rooftop air conditioners, restaurant ovens, airplane parts).
We are committed to hiring the best people to provide the highest quality of service to our customers. Our associates are motivated by the dynamic, fast-paced and fun work environment.
Our benefits are designed to meet the unique needs of each associate. To learn more, visit https://www.cargolargo.com/benefits.
Cargo Largo is an Equal Opportunity Employer and supports a drug-free work environment.
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Salary : $20 - $26