Account Manager

RM Interiors is a leading provider of high-quality flooring solutions for multifamily properties. We are committed to delivering exceptional service and products to property managers and owners. RM Interiors specializes in national flooring solutions for REITs, iBuyers, Property Management firms, General Contractors, and Hospitality clients.

At RM Interiors, we pride ourselves on being more than just a name in the flooring industry. We’re a team of dreamers and doers where innovation isn’t just welcomed – it’s expected. We dive deep into the heart of turning bold ideas into tangible realities through hard work and a relentless pursuit of excellence. Our success is built on more than just external achievements; it’s crafted from the integrity of our processes, the strength of our teamwork, and the growth that comes from being teachable and open to new ideas.

We are looking for individuals who are ready to go beyond the surface, to contribute their unique skills and perspectives to our collective mission. If you’re passionate about making a meaningful impact, eager to collaborate, and always open to learning and evolving, then RM Interiors might just be the place for you. Join us in shaping the future of the flooring industry, where your work will directly contribute to something truly remarkable – empowering every property owner and manager to make better home improvement decisions through shared knowledge and industry transparency.

The Account Manager is responsible for customer relationships, scope definition, and revenue retention within assigned accounts.

This role is sales-focused and customer-driven, owning the front-end of the job lifecycle—from initial engagement through scope development—and the back end through customer satisfaction and account growth.

The Account Manager defines the work, ensures alignment with customer expectations, and partners with Operations to deliver successful outcomes. This role does not manage job execution but is accountable for ensuring what is sold is clearly defined and achievable.

Core Function

Grow and retain customer relationships while owning job-level margin integrity through accurate scope definition, pricing, and change order management.

Primary Responsibilities

Customer Relationship Management

• Own day-to-day relationships with assigned customers
• Serve as the primary point of contact throughout the job lifecycle
• Build long-term partnerships that drive repeat business and retention
• Proactively addresses customer needs, concerns, and opportunities

Revenue Retention & Account Growth

• Drive revenue retention across existing accounts
• Identify and develop new opportunities within current customer base
• Expand account share through proactive engagement and relationship management
• Partner with GM on strategic account growth initiatives

Scope Development & Job Definition

• Conduct site visits, measurements, and takeoffs, Quotes
• Own job-level margin integrity through accurate scope definition, pricing, and change order management
• Ensure all scope details are clearly documented before handoff
• Align scope with customer expectations, site conditions, and project needs
• Own change order decisions, including scope adjustments, pricing alignment, and customer approval

Quoting & Proposal Development

• Prepare and deliver accurate quotes and proposals
• Ensure pricing aligns with scope, margin expectations, and customer requirements
• Partner with GM as needed on deal strategy and pricing alignment

Sales to Operations Handoff

• Ensure complete and accurate handoff of scope to Project Coordinator and Ops
• Communicate key job details, expectations, and risks
• Coordinate with Ops Manager for feasibility validation (Ops does not create scope)
• Maintain accountability for scope accuracy throughout execution
• Review and approve all scope changes identified during execution prior to work proceeding

Customer Experience Ownership

• Maintain visibility throughout the job lifecycle without managing execution
• Support resolution of customer concerns during execution (in partnership with Ops)
• Lead final customer review and confirm satisfaction
• Ensure strong closeout experience to support retention and future work

What This Role Does NOT Do

• Does not schedule jobs or manage installers
• Does not oversee day-to-day job execution
• Does not own material allocation or warehouse operations
• Does not perform administrative workflow tasks (SO/WO/invoicing)

Decision-Making Authority

• Scope definition and job requirements
• Customer communication and relationship management
• Quote development and proposal structure
• Identification of account growth opportunities
• Escalation of issues impacting customer satisfaction

Performance Expectations & Metrics

Success in this role is measured by:

• Revenue retention
• Account growth (existing customers)
• Customer satisfaction and retention
• Scope accuracy (minimal change orders / execution issues)
• Quote accuracy and conversion support
• Quality of handoff to Operations
• Customer experience throughout lifecycle

Required Skills & Abilities

• Strong customer relationship and account management skills
• Ability to define scope accurately through measurements and takeoffs
• Strong attention to detail and documentation accuracy
• Excellent communication and interpersonal skills
• Ability to identify opportunities for account growth
• Strong organizational and time management skills
• Ability to collaborate cross-functionally with Sales and Operations

Education & Experience

• High School diploma or equivalent required; Bachelor’s degree preferred
• 2 years of experience in account management, project estimation, or customer-facing roles
• Demonstrated ability to manage customer relationships, identify sales opportunities, and drive retention through proactive account engagement
• Experience in flooring, construction, or field services preferred
• Experience performing takeoffs, measurements, and scope development

Physical Requirements

This role operates in both office and field environments and may require site visits.

Physical expectations may include:

• Standing, walking, and navigating job sites
• Ability to perform site measurements and inspections
• Occasional lifting or moving of materials up to approximately 25–50 pounds
• Repetitive motion

Location & Hours

• Full-time; Monday to Friday schedule
• Travel within the market is required for site visits and customer meetings

Reports To

• General Manager

Compensation & Benefits

• Base Salary: $60,000 – $70,000 annually
• Bonus Program: Based on performance and account growth
• Benefits: Health insurance, dental insurance, 401k match, PTO, and additional benefits per employee handbook

FLSA Classification

• Exempt; Salaried: This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning this position is not eligible for overtime pay and is compensated on a salary basis regardless of the number of hours worked per week

Equal Opportunity Employer

RM Interiors is an equal opportunity employer and considers applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you authorized to work in the United States?
• Do you have a valid Driver's License and a clean driving record?
• Do you speak English/Spanish (bilingual)?

Work Location: In person

Salary : $60,000 - $70,000