Driver Coordinator/Dispatcher

Job description

POSITION SUMMARY

The Dispatcher/Driver Coordinator is responsible for daily oversight and coordination of a team of assigned drivers with a focus on executing and supporting on-time deliveries, while providing a high level of customer service to both internal and external customers.

ESSENTIAL DUTIES & RESPONSIBILITIES
1. Provides guidance to assigned drivers with regard to Federal Motor Carriers Safety Association (FMCSA) regulations when planning pick-up and delivery timelines.

2. Support planning and scheduling of weekly and daily routes, loads/recovery of loads, pickups and deliveries for assigned drivers to ensure successful completion of loads.

3. Works in collaboration with assigned drivers to manage fleet and asset utilization in support of driver’s targeted utilization levels; works with Fleet team to improve assigned driver productivity.

4. Responsible for daily review of driver logs, maintaining the trailer board and tracking and tracing assigned drivers.

5. Monitors deliveries and pick-ups for service issues and proactively alerts customer service of changes to avoid negative impacts to customers.

6. Takes calls after hours and weekends to support and ensure smooth deliveries/pick-ups are achieved.

7. Supports Maintenance dept. regarding trailer issues/concerns to ensure highest level of equipment quality.

8. Works to maintain or exceed KPIs goals and achieve functional objectives toward continuously improving service levels. Offers ongoing recommendations for process improvements.

9. Escalates/engages Manager as needed to ensure a positive customer experience.
10. Additional duties as maybe assigned from time-to-time.

QUALIFICATIONS:
1. 2 years directly related and applicable experience in the trucking logistics industry.
2. Excellent interpersonal and communications skills, both written and verbal.
3. Ability to communicate using multiple technologies (i.e. phone, texting, e-mail, etc.) is required.
4. Must be highly organized, with an attention to detail and be able to prioritize effectively.
5. Demonstrated ability to handle multiple tasks timely and professionally.
6. Must be able to remain professional and courteous with internal/external customers at all times.
7. Experience with Truck Mate and People Net or similar, directly applicable software, is a plus.
9. Demonstrated experience in the use of Microsoft Office products.

PHYSICAL REQUIREMENTS

1. Ability to sit and work on a computer for extended periods of time.
2. Works in an open work space environment requiring focus while other activities may be going on.

CORE X Hutt offers a competitive compensation package that includes medical/dental/vision, paid time off, holidays, performance bonuses and a 401(k) program with company match.

CORE X Hutt is an Equal Opportunity Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran or military status.

Apply today to join the ranks of a highly rated family and community oriented company.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $48,700 - $61,700