Base Operations Specialist

RLC, LLC is seeking a Base Operations Specialist to support helicopter operations at our Air Base located at Santa Maria Public Airport, 1211 Citation Ct., Santa Maria, CA. The schedule is 14/14, and hours of operation are 6:00 am to 6:00 pm.

Essential Duties and Responsibilities include: Other duties may be assigned by the Base Manager.

• Ensure all passengers are properly briefed regarding “Helicopter Safety” prior to boarding an RLC aircraft. The most important function of RLC BOS is to assure the safety of all passengers using our facilities and aircraft. This function takes priority over all other base activity
• Perform Flight Following duties in accordance with required standards of operation.
• Ensure all passengers have either viewed the RLC Passenger Helicopter Orientation Video or are able to present a current RLC issued Passenger Helicopter Orientation Briefing Viewing Card. (Cards expire after six months.)
• Monitor all sign-in sheets to ensure all passengers have initialed the appropriate space on the form to indicate they have viewed the orientation video
• Meet all incoming aircraft for the purpose of passenger escort and to assist in the loading and unloading of passengers and cargo.
• Receive cargo and ensure that any hazardous material has the proper documentation and that the PIC is notified as to what the material is and where it has been placed on the aircraft
• Ensure all cargo loaded on aircraft is properly labeled with destination and weight
• Answer phones and monitor radios to maintain good communications between our customers, Operations in Broussard LA and the aircraft assigned to that base.
• Ensure daily FSO’s are faxed to customers as required.
• Order non-aircraft items and supplies as necessary.
• Ensure base and aircraft cleanliness which includes cleaning the office areas and performing duties such as washing equipment necessary to achieve high levels of customer satisfaction
• Clock in and out as directed and report any discrepancies/problems to the Lead Pilot/Pilots.
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One year certificate from college or technical school with a minimum of six months experience in a customer service environment preferred.

Mathematical Skills: Ability to calculate figures and amounts such as percentages and the ability to apply concepts of basic algebra.

Computer Skills: Must be computer literate and able to use word processing, spreadsheet, and e-mail applications.

Certificates, Licenses, Registrations: Current Valid Driver’s License

Other Qualifications: Must be able to occasionally drive to other locations and/or work overtime as required.

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