Operations and Hospitality Specialist

Employment Type: Full-Time

Schedule: Wednesday: Administrative & Office Support (8-hour office shift)

Thursday–Sunday: Hybrid schedule consisting of approximately 50% office administration and 50% Food & Beverage/Event Operations support, including evenings.

Compensation: $28.00 per hour

Reports To: General Manager

Works Closely With: Food & Beverage Manager

Sensorio is an award-winning hospitality and entertainment destination located in the heart of Paso Robles wine country. Combining world-renowned immersive art installations, exceptional food and beverage offerings, live entertainment, and unforgettable guest experiences, Sensorio welcomes visitors from around the world.

Our success is built on genuine hospitality, operational excellence, teamwork, and attention to every detail. We're looking for someone who shares those values and enjoys contributing both behind the scenes and in the heart of our nightly operations.

The Operations & Hospitality Specialist is a key member of Sensorio's operations team, providing administrative support during the week while serving as an operational resource during evening service.

Reporting to the General Manager and working closely with the Food & Beverage Manager, this position bridges office administration with hands-on hospitality support, ensuring smooth communication, efficient operations, and an exceptional guest experience across multiple departments.

Wednesdays focus on office administration, reporting, guest communications, and operational planning. Thursday through Sunday, the role transitions into a hybrid position supporting office functions while assisting Food & Beverage, Guest Services, and Events during live operations.

• Respond to guest emails and phone inquiries regarding tickets, reservations, events, and general venue information.

• Assist with guest service follow-up and issue resolution.

• Prepare and maintain ticketing reports, operational reports, and department spreadsheets.

• Support management with scheduling, purchasing, administrative projects, and operational planning.

• Assist with invoice processing, filing, and documentation.

• Coordinate office supplies and administrative resources.

• Maintain organized records and assist with internal communications across departments.

• Support leadership initiatives and special projects.

• Work alongside the Food & Beverage Manager and venue leadership to support bars, kitchens, Mercado operations, guest services, retail, and special events.

• Support bar operations and guest service.

• Assist kitchen and Mercado teams during peak periods.

• Support Terrace Experience service and VIP hospitality.

• Assist with private events and venue activations.

• Monitor guest flow and assist with guest concerns.

• Support inventory organization, stocking, and operational readiness.

• Coordinate communication between departments.

• Maintain Sensorio's hospitality and presentation standards.

• Serve as a leadership presence during nightly operations by proactively identifying operational needs.

• Hospitality, restaurant, hotel, event, or guest service experience preferred.

• Strong communication and organizational skills.

• Comfortable in both office and operational environments.

• Proficient with Google Workspace, Microsoft Office, and spreadsheets.

• Able to work evenings, weekends, and holidays.

• At least 21 years old with a valid California driver's license.

• Able to pass a background check.

• $28.00 per hour

• Medical, dental, and vision insurance eligibility

• 401(k) retirement savings plan

• Paid vacation and sick leave

• Cell phone stipend

• 50% employee discount on Food & Beverage

• 50% employee discount on Sensorio merchandise

• Professional development and advancement opportunities

• Become a trusted operational resource for the General Manager and Food & Beverage Manager.

• Build strong relationships across departments.

• Confidently support nightly Food & Beverage and event operations.

• Deliver exceptional guest service while solving operational challenges.

• Identify opportunities to improve efficiency and the overall guest experience.