What are the responsibilities and job description for the Plastic Surgery Coordinator position at RL Center for Cosmetic Surgery & MedSpa?
Description:Position OverviewThe Plastic Surgery Coordinator is the strategic driver of the surgical consultation experience — blending luxury service, clinical knowledge, and sales performance.This role guides patients from initial consultation through post-operative follow-up, ensuring an elevated, seamless experience while supporting revenue growth and clinical excellence. The Coordinator serves as both patient advocate and business partner, delivering white-glove service with strong conversion, education, and operational execution.What You’ll OwnLuxury Consultation ExperienceDeliver a polished, high-touch consultation experience aligned with luxury brand standardsBuild trust through confident education, empathy, and clinical knowledgeGuide patients through treatment plans, expectations, and financial processesAdminister and review pre- and post-treatment photography with clinical accuracyEnsure every patient interaction reflects discretion, professionalism, and excellenceSales & Conversion PerformanceDrive consultation-to-procedure conversion with ethical, relationship-based sellingPresent treatment plans, pricing, financing options, and surgical timelines clearlyMaintain strong follow-up systems for consults, no-shows, and post-procedure check-insCross-promote surgical, non-surgical, and retail offeringsSupport internal and external marketing initiatives and eventsClinical & Operational ExcellenceMaintain accurate EMR documentation and required patient formsCoordinate closely with surgeons and providers to assess progress and next stepsEnsure compliance with HIPAA, company policies, and safety standardsStay current on surgical procedures, aesthetic trends, and competitor offeringsMaintain an organized, polished, and prepared consultation environmentRelationship ManagementServe as primary liaison for surgical patients throughout their journeyFoster long-term loyalty, referrals, and reputation managementResolve concerns with discretion, sound judgment, and solution-focused communicationWhat You Bring2 years in plastic surgery, aesthetics, med spa, or luxury service salesProven consultation and closing experience in a high-touch environmentStrong interpersonal communication and emotional intelligenceProfessional presence with exceptional attention to detaiAbility to balance sales performance with clinical integrityComfortable working independently while contributing to a team cultureProficiency in EMR systems, Microsoft Office, and clinical photographyWork EnvironmentFast-paced, high-performance surgical settingRequires flexibility for evenings, events, and occasional weekendsCombination of standing, walking, sitting, and light lifting (<25 lbs.)This role is ideal for a polished, performance-driven professional who thrives in a luxury medical environment, enjoys building meaningful patient relationships, and understands the balance between elevated service and business growth.EOE Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.Requirements:
Salary : $30 - $35