Desktop Support Specialist

Desktop Support Specialist

Onsite Role – Winona, MN

**We are not offering visa sponsorship or C2C for this position due to resource requirements

Who We Are

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry-leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long-term strategic goals.

Job Overview

The Desktop Support Specialist will be part of a team responsible for providing on-site support for workplace devices, software, and processes for end-users working globally. Takes full responsibility for the timely completion of IT problem resolution with a wide variety of clients, including senior-level associates.

The US hourly range for this full-time position is $30.00 to $35.00 per hour W2, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The hourly wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company's sole discretion and may be modified at the Company’s absolute discretion, consistent with applicable law, until they are paid.

In this role, you will

• Provides troubleshooting for Windows 11, Apple OS, O365, and Laptop/Desktop hardware issues.
• Provides in-person high-touch support to executives and various customer personas, which allows end-users to receive dedicated support for any IT issue that may occur.
• Assists with writing procedures, documenting activities, and troubleshooting problems.
• Interfaces with customers to troubleshoot problems, gather information, provide guidance, and coordinate activities.
• Balances multiple priorities and can adjust to changing work demands and shifting focus.
• Assist and coordinate the routing of escalations and outages. Participating in the resolution.
• Conference room troubleshooting, including set-up & support for meetings.
• Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
• The employee must frequently lift and/or move items up to 50 pounds.
• This position requires standing, walking, bending, kneeling & crouching.
• Perform other tasks as necessary to support and achieve business objectives.

For this role, you will need

• 3 years providing “hands-on” infrastructure support, including network, servers, desktops, and related peripherals.
• Must be able to work 100% onsite Monday to Friday from 8:00 am to 5:00 pm
• Must be able to be on call every other weekend for emergencies.
• Experience supporting and collaborating with VPs, C-level Executives, or other enterprise end-users in previous roles.
• Break/fix laptop/desktop hardware repair experience.
• Must have strong experience with Windows 11 and MAC OS desktop environments, including troubleshooting and configuration.
• Strong understanding of mobile device application functionality as it pertains to the following smartphone operating systems: iPhone and Android OS.
• Understanding of systems administration, networking, and security protocols.
• Must have excellent customer service and interpersonal skills; must have excellent communication skills, both verbal and written.
• Strong understanding of timelines, milestones, and deliverable due dates.
• Strong documentation and process skills are required.
• Willingness to travel as needed to support client projects and corporate responsibilities.

Why Join Us

Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.

Professional and Personal Growth: We are dedicated to investing in our team’s growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengthens careers and drives the collective success of our company.

Collaborative & Inclusive Culture: Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You’ll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem-solving is at the heart of everything we do.

Empowering Work Environment: Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you’ll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.

Benefits Offered

• Comprehensive health insurance (medical, dental, vision)
• Short-Term Disability Insurance
• Accidental Death & Dismemberment (AD&D) and Life Insurance
• 401(k) retirement savings plan with employer matching
• Paid Time Off
• Paid Holidays

** RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.