Dispatch I

Description

As Dispatch I, you are responsible for scheduling trips for freight deliveries, including scheduling drivers and routes. The role is a central contact point for both truck drivers and customers, coordinating the shipping process. In this fast-paced position, Dispatchers are responsible for multiple trucks, customers, drivers and routes, which requires attention to detail. They also monitor trucks and drivers once they are on route, and they help if an issue arises with a pickup or delivery.

Requirements

Responsibilities and Duties:

• Communicates any schedule delays/changes with drivers and customers
• Driver/Dispatch team's timesheet approvals and corrections on a weekly basis
• Liaison and support for all drivers and transportation management team
• Driver ELD Compliance of CA Fleet
• Driver DOT Compliance of CA Fleet
• Driver ELD Compliance of CA Fleet C
• Fleet equipment maintenance and compliance
• Updating and upkeeping fleet insurance and state licensing requirements
• Complete and follow-up on transportation special projects
• Streamline and update routes as needed for route optimization
• Dispatch operational support as needed
• Answers any customer inquiries and transportation requests, communicates necessary information to drivers
• Resolve customer concerns with professional and timely etiquette
• Ensures that safety requirements are followed by drivers at all times
• Advanced knowledge of DOT rules and regulations
• Route planning for optimal driver and vehicle utilization
• Maintains clear and accurate records and logs
• Evaluates and adjusts routes based on daily needs, available workers, traffic hazards and weather conditions
  
  

Administrative

• Process all daily/weekly bonds
• Data storage
• Review reports
• Maintain route schedules
• Process orders
• Utilize Cargowise to create workorders/create BOLs when necessary
• Complete other duties as assigned
  
  

Abilities

• Attention to detail
• Take ownership of the assigned task and complete it in a timely manner
• Integrity
• Demonstrate the ability to interact well with others and follow instructions
• Flexibility and ability to adjust to sudden changes in operational goals and needs
• Ability to read and write, comprehend basic checklists, forms, or other documents
• Ability to follow oral and written directions
• Must be able to stand, walk, use hands to handle objects, or reach with hands and arms, climb ladders, kneel, crouch
• Must be able to lift and move items up to 50 lbs. unassisted while using safe lifting techniques
• Willingness to work a flexible schedule including overtime to cover escalations if required
• Follow all SLAs and SWIs
  
  

Qualifications & Skills Needed

• High school diploma or equivalent
• Strong math & writing skills
• Customer and Quality focused
• Intermediate computer skills and SAP experience are a plus. Microsoft Office Suite is a must
• 2-4 years of experience in the logistics field or any other related industry
• LEAN understanding with the ability to fully execute 5s and 7s
• Understanding of logistics, shipping, receiving and transportation
• Excellent time management
• Great communication and soft skills
• High Sense of accuracy
• Knowledge of inventory control
• Assertive; being able to meet high volume demand
• Able to collaborate with all parties necessary to achieve goals
• Knowledge of handheld RF equipment a plus
• May need to use light power tools
  
  

RK Qualities

• Adherence to all RK Safety, Quality, ISO, and HR policies and standards
  
  

RK Logistics Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if RK Logistics Group is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

RK Logistics Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status under applicable federal, state, or local laws.