Operations Support Coordinator

Pay: $25.00 per hour

Job Description

Job Title: Operations Support Coordinator

Department: Warehouse Operations

RJW Logistics Group is HIRING!

OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST.

RJW is dedicated to hiring and developing talent who want to make an impact and be a part

of an industry-leading organization. At RJW, we are committed to our employees’ success

and to producing continuous innovation that drives the retail logistics industry forward.

Empower Your Future with Our Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting

opportunity designed to empower, motivate, and reward our dedicated team members. At

RJW, we believe that our employees are the heartbeat of our success, and we want to share

that success with you. Here’s what you can look forward to:

 Ownership Stake: Become a co-owner of the company and take pride in knowing

that your hard work directly contributes to your own financial growth and the

company's prosperity.

 Financial Rewards: Enjoy the potential for increased earnings through share

appreciation.

 Sense of Belonging: Feel a deeper connection and commitment to your work as

you become an integral part of the company's journey and success story.

 Community and Collaboration: Join a community of like-minded individuals who

are equally invested in the company's mission and vision, fostering a collaborative

and supportive work environment.

 Cost: Maybe the best detail about this program is that it cost nothing to you. As long

as you are employed with RJW, you will enjoy the benefits of the program.

Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it's a path to building a

brighter, more prosperous future together. Join us in taking this exciting step forward and

become a valued co-owner of RJW. Together, we can achieve greatness.

Job Summary: The Operations Support Coordinator serves as the centralized operational

communication hub for the facility, ensuring structured intake, ownership, and resolution

of internal and external operational correspondence. This role is responsible for protecting

leadership bandwidth by streamlining communication flow, coordinating cross-functional

workflow, and ensuring timely, accurate responses to operational inquiries.

The Operations Support Coordinator will log, track, and analyze operational issues to

identify recurring trends and performance gaps that may impact productivity, compliance,

or service execution. By maintaining structured documentation and response standards,

this position supports operational e?iciency, strengthens accountability, and drives

continuous improvement across the facility.

Essential Duties And Responsibilities

 Serve as the primary intake point for operational communication within the facility.

 Identify recurring operational issues with an emphasis on root cause analysis while

maintaining issue logs for KPI tracking.

 Improve operational e?iciency by troubleshooting communication gaps and

coordinating with various departments to reach timely resolutions.

 Work cross-functionally with Inbound, Outbound, Crossdock, and Administrative

teams to research issues and ensure resolution.

 Analyze current communication workflows and SOPs and assist in the development

of process improvements with cross-functional teams.

 Act as an internal subject matter resource for operational communication

standards and documentation requirements.

 Oversee priority requests and manage communication flow to ensure expected

completion timelines are met.

 Maintain response time standards and structured documentation for audit

readiness and compliance support.

 Track trends in operational inquiries and provide reporting to leadership when

patterns impact productivity or service.

 Perform other duties and tasks assigned by facility leadership.

 Serve as a company resource with a strong focus on operational excellence and

internal customer support. Task

 Task

Additional Responsibilities

 Performs other duties as assigned.

Qualifications

 Excellent verbal and written skills.

 Knowledge and ability to enter data in Logistics software.

 Excellent problem solving and resolution skills.

 Ability to work under pressure situations.

 Ability to multi-task.

 Detail-oriented.

 General o?ice management experience.

Education And/or Experience Required

 High School education required.

 College or some college preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals. Ability to write letters

and business correspondence; Ability to e?ectively present information and respond to

questions from all groups of employees, customers, and clients.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists.

Computer Skills

To perform this job successfully, an individual must have basic computer knowledge.

Physical Demands

 Must be able to occasionally lift and/or move up to 25 pounds.

 Must be able to activate phone systems utilizing keyboards and buttons.

 Must be articulate and comfortable speaking in front of others.

 Regularly works in an indoor/o?ice environment and required to sit and/or use

repetitive hand motion.

 Frequently required to talk, hear, stand and walk.

 Must be able to work in excess of continuous 8 hours when required.

 Must be able to work under stressful situations, have good cognitive skills, maintain

work accuracy, and the ability to concentrate on more than one task at a time.

 Must have the ability to read and discern visual images on a variety of media with

20/20 corrected vision.

 Must be able to speak and communicate clearly over telephones.

 Must be in sound physical health as determined by a certified licensed physician

with no evidence of the use of controlled substances.

Work Environment

 This job operates in a professional o?ice environment. This role routinely uses

standard o?ice equipment such as computers, phones, photocopiers, filing

cabinets and fax machines.

Employer Rights

This job description is intended to provide general information about the Operations

Support Coordinator position. The above does not constitute an exhaustive list of the job

duties to be performed by an associate holding the position of Operations Support

Coordinator, nor are the lists of the physical requirements and environmental conditions

exhaustive. You may be asked by your supervisor or managers to perform other duties. Your

performance will be evaluated in part based upon your performance of the job duties listed

in this job description, as well as any job duties not specifically listed above that you may

be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as

needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to

Employment-At-Will

revise this job description at any time.

It is the Company’s policy that all associates, other than those covered by a written

individual employment or labor agreement with the Company that has been authorized in

writing by the Company’s Chief Executive O?icer or Board of Directors, are not employed

for any fixed term and are employed at the will of the Company for an indefinite period. Just

as our associate’s, reserve the right to resign their employment at any time for any reason

the Company reserves its right to terminate an associate any time for any reason either

with or without cause.

Neither this Job Description nor any of its individual terms constitutes commitments

between the Company and its associates as to the terms, conditions or duration of

employment, nor does it modify the prevailing Employment-At-Will relationship.

Benefits

 401(k)

 Dental insurance

 Health insurance

 Paid time off

 Vision insurance

Work Location: In person